# Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT)

> Sizanid Staffing · Cebu City, Philippines · Full-time · Posted 2026-05-19

**Workplace:** on_site

**Department:** Internal

## Description

We are building a high-performance Operations team in Cebu to support international clients, ensure service delivery, and drive client success across Sales, Marketing, and Digital teams.

### General Manager (Operations) – Onsite Cebu

-   7–10+ years experience in operations, BPO, or service delivery leadership
-   Proven experience managing large teams (50–200+ employees preferred)
-   Strong background in client services, outsourcing, or international accounts
-   Experience managing P&L, KPIs, and operational performance
-   Strong leadership and stakeholder management skills

### Operations Manager – Onsite Cebu

-   4–7+ years experience in operations or account/service delivery
-   Experience managing teams and workflows
-   Strong problem-solving and process improvement skills
-   Experience in BPO, outsourcing, or agency operations preferred
-   Comfortable working night shift and client-facing environments

### Client Success Manager – Onsite Cebu

-   3–6+ years experience in client success, account management, or customer success
-   Strong relationship management and communication skills
-   Experience working with international clients preferred
-   Ability to manage multiple client accounts at once
-   Strong problem-solving and escalation handling skills

### Operations Coordinator / Specialist (Entry–Mid Level)

-   Supports operations managers with daily execution
-   Handles scheduling, reporting, and task tracking

### Quality Assurance (QA) Specialist

-   Monitors performance of sales/marketing teams
-   Checks call quality, messaging quality, or campaign execution
-   Ensures standards are met across all departments

### Workforce Management (WFM) / Scheduling Specialist

-   Manages shifts, attendance, and workforce planning
-   Critical for night shift operations
-   Tracks productivity and staffing coverage

### Client Support Specialist (Non-Voice or Voice)

-   Handles client requests and support tickets
-   Assists Client Success Managers
-   Ensures fast response times

### Operations Analyst / Reporting Specialist

-   Builds reports on performance, KPIs, and productivity
-   Works with Excel / Google Sheets / dashboards
-   Supports leadership decisions

### Training & Onboarding Specialist (Ops Support)

-   Onboards new hires into systems and processes
-   Runs training for tools, SOPs, and workflows
-   Works closely with HR and Operations

## Requirements

-   Willing to work onsite in Cebu, night shift

-   Strong English communication skills

-   Experience in operations, client success, or service delivery (4–10+ years depending on role)

-   Strong problem-solving and organizational skills

-   Experience in BPO, outsourcing, or international clients preferred

-   Comfortable working in a fast-paced, KPI-driven environment

## Apply

[Apply at Sizanid Staffing](https://apply.workable.com/sizanid-staffing/j/1AFF04B411/apply)

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