# Customer Support / Helpdesk Specialist

> Sizanid Staffing · Argentina (Remote) · Contract · Posted 2026-03-08

**Workplace:** remote

**Department:** Clients

## Description

Our staffing agency is recruiting on behalf of multiple clients for **Customer Support / Helpdesk Specialists** to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences.

### **Key Responsibilities:**

-   Respond to customer inquiries via phone, email, chat, or ticketing systems.
-   Troubleshoot technical issues and provide solutions or escalate to the appropriate team.
-   Document customer interactions, solutions, and follow-ups in CRM or helpdesk software.
-   Provide guidance on product/service usage, policies, and procedures.
-   Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance.
-   Collaborate with internal teams (IT, product, or operations) to resolve complex issues.
-   Maintain up-to-date knowledge of products, services, and company policies.
-   Identify recurring issues and provide feedback to management to improve processes.

## Requirements

-   High school diploma required; Associate or Bachelor’s degree preferred.
-   1–3 years of experience in **customer support, helpdesk, or technical support** roles.
-   Strong problem-solving and troubleshooting skills.
-   Excellent written and verbal communication skills.
-   Ability to multitask and manage time effectively.
-   Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
-   Basic technical knowledge or ability to learn software tools quickly.

## Benefits

-   Paid Time Off Benefits
-   Work From Home - Flexible hours
-   Training & Development
-   Employee Discounts
-   Bonus - Awards - Gifts

## Apply

[Apply at Sizanid Staffing](https://apply.workable.com/sizanid-staffing/j/DD4BB87505/apply)

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