# Passenger Service Agent

> Sky Handling Partner · London, United Kingdom · Part-time · Posted 2026-07-21

**Workplace:** on_site

**Department:** Passenger Services

## Description

Location: London City Airport

Reporting to: Duty Manager

Shifts: A mixture of early and late shifts (87 hours per month)

Salary: £14.12 per hour

**Main Duties**

·        To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.

·        To verify the validity of passengers documentation, with respect to immigration and security considerations.

·        Assisting disrupted passengers in accordance with Duty Managers instructions and with reference to the carrier’s disruption procedures.

·        Attending to the needs of passengers who may require special assistance as a result of their age or physical condition.

·        Comply with all SHP health and safety and security requirements 

·        Comply with internal updated procedures as instructed by Manager

·        Comply with external updated procedures as instructed by Airlines and CAA

·        Complete any tasks that the Duty Manager may require

·        To supervise and carry out departure boarding control and safe co-ordination of passengers to and from the aircraft and the terminal building.

·        To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.

·        To deal with passengers in a positive and friendly manner at all times.

·        To conform to the Company’s grooming regulations at all times.

·        Other duties will be assigned from time to time.

   **Agents must be fully flexible and available to work rostered shifts in line with operational demand.**

## Requirements

·        Customer Service experience

·        Ability to work well under pressure.

·        Good Organisational and Interpersonal Skills.

·        Ability to work rostered shifts and to be flexible in the event of disruptions.

·        The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager

·        A good record for punctuality and time keeping.

## Apply

[Apply at Sky Handling Partner](https://apply.workable.com/sky-handling-partner/j/432C9F7A8C/apply)

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