# Customer Service Specialist - Mohali - 0 - 4+ years

> SkySun · Sahibzada Ajit Singh Nagar, India · — · Posted 2026-06-24

**Workplace:** on_site

## Description

Title

Customer Service Specialist

Location

On-site / Office Based (adjust as needed)

Role Summary

We are hiring a Junior Operations Specialist to support daily operations across multiple departments within our solar organization. This is an entry level operations role designed for someone with a strong customer service background, excellent communication skills, and a professional presence.

Solar experience is not required. We will train on all technical aspects. What matters most is your ability to communicate clearly, stay organized, manage conflict, and take ownership of tasks.

This role will rotate and support different operational teams including Interconnection, Project Management, Permitting, Inspections, and Scheduling. You will act as a coordination point between internal teams, customers, utilities, and partners to help keep projects moving forward.night shift

Key Responsibilities

Support multiple departments including Interconnection, Project Management, Permitting, Inspections, and Scheduling  
Call and communicate with customers to collect information, provide updates, and resolve concerns  
Coordinate with internal teams to keep projects on track and moving forward  
Assist in scheduling appointments, inspections, and project milestones  
Help track project progress and follow up on pending items  
Communicate with utilities, AHJs, subcontractors, and internal stakeholders as needed  
Maintain accurate notes, updates, and documentation in internal systems  
Handle customer situations calmly and professionally, especially when delays or issues arise  
Escalate problems appropriately while taking initiative to find solutions  
Adapt quickly to working across different teams and priorities  
What We Are Looking For

Strong Customer Service Background

You should be comfortable speaking with customers daily and managing different personalities and situations.

Excellent Communication Skills

Clear spoken and written English is required. You must be confident on calls and professional in tone.

Professional Presence

You should come across as calm, confident, and reliable when interacting with customers and internal teams.

Strong Soft Skills

Conflict management  
Patience and empathy  
Active listening  
Problem solving mindset  
Ownership mentality  
Highly Organized

You should be able to manage multiple tasks, track follow ups, and stay detail oriented.

Team Player

You will be working across several departments, so collaboration is critical.

Who This Role Is Perfect For

Someone from a customer service, coordination, or operations support background  
Someone early in their career who wants to grow into operations, project management, or leadership  
Someone who enjoys working with people and solving problems  
Someone who can handle pressure without getting overwhelmed  
Who This Role Is NOT For

Someone who prefers working alone with minimal communication  
Someone who struggles with handling difficult conversations  
Someone who is not organized or detail oriented  
Growth Opportunity

This role is designed as a foundation position within operations. High performers can grow into:

Project Coordinator  
Interconnection Specialist  
Permitting Specialist  
Project Manager  
Operations Lead  
We promote internally and value people who take ownership and grow with the company.

Job Type: Full-time

## Apply

[Apply at SkySun](https://apply.workable.com/skysun-4/j/6DD07464E5/apply)

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