# WFM & Dialer Manager

> SkySun · Sahibzada Ajit Singh Nagar, India · Full-time · Posted 2026-04-15

**Salary:** INR 500,000–1,200,000

**Workplace:** on_site

## Description

**JOB TITLE: OUTBOUND CALLS DIALLER MANAGER – US OUTBOUND CALL CENTER**  
  
**Function**: Workforce Management & Dialler Operations  
**Shift**: US Night Shift Employment  
**Type**: Full-Time  
**Work Mode:** Work From Office, Mohali, India  
**Experience**: 6–10 years (International US Outbound Call Center)  
**Budget** – 8 LPA to 12 LPA  
**Working Days** in a week- 5  
  
**Role Overview  
  
**We are looking for a highly analytical and execution-focused WFM cum Outbound Dialler Manager to own end to-end workforce planning, real-time performance management, and outbound dialler strategy for a US outbound call center.  
  
This is a mission-critical role responsible for maximizing contact rates, agent productivity, revenue conversion, SLA adherence, and cost efficiency by tightly integrating forecasting, scheduling, real-time control, and dialer optimization. The role sits at the intersection of Operations, Sales, Technology, and Data Analytics.

## Requirements

**Key Responsibilities  
**  
1\. Workforce Management (WFM)  
2\. Real-Time Management (RTM) & Intraday Control  
3\. Outbound Dialler Strategy & Management (Core Ownership)  
4\. MIS, Reporting & Advanced Data Analysis  
5\. Stakeholder & Leadership Collaboration  
  
  
**Mandatory Requirements  
  
•** 6–10 years of experience in WFM and/or Dialler Management in a US outbound call center  
• Strong understanding of US time zones, TCPA compliance, and outbound sales operations  
• Hands-on experience managing outbound diallers such as Convoso, Avaya, Genesys, NICE etc.  
• Advanced proficiency in MS Excel (Pivot Tables, Power Query, XLOOKUP, dashboards)  
• Strong analytical, numerical, and problem-solving skills  
• Proven experience in real-time operations and high-pressure environments

## Apply

[Apply at SkySun](https://apply.workable.com/skysun-4/j/9AC14936BF/apply)

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