# Technical Business Analyst (Business Systems, CRM & Workflow Architecture)

> SkySun · Panchkula, India · Full-time · Posted 2026-06-19

**Workplace:** on_site

## Description

### Technical Business Analyst (Business Systems, CRM & Workflow Architecture)

### Experience: 4–10 Years

### Location: Mohali (Work from Office)

### Shift: US Business Hours

### Employment Type: Full-Time

### About the Role

We are seeking a highly technical and business-focused **Technical Business Analyst** who can bridge the gap between Product, Business, and Engineering teams. The ideal candidate should have hands-on experience working on **CRM platforms, SaaS products, workflow automation, API integrations, middleware, and enterprise business systems**.

This role requires someone who can understand complex business requirements, design scalable workflows, analyze technical dependencies, collaborate with development teams, and drive successful product delivery in an Agile environment.

### Key Responsibilities

### Business & System Analysis

-   Gather, analyze, and document business, functional, and technical requirements.
-   Translate business needs into user stories, acceptance criteria, and technical specifications.
-   Conduct requirement workshops and stakeholder discussions.
-   Perform gap analysis and solution recommendations.

### Workflow Architecture & Process Design

-   Design and document end-to-end business workflows and system processes.
-   Create process maps, workflow diagrams, data flow diagrams, and dependency maps.
-   Analyze workflow bottlenecks and recommend automation opportunities.
-   Define scalable business processes across CRM, SaaS, ERP, and integrated systems.

### API & Integration Analysis

-   Work closely with engineering teams on API-based integrations and middleware architecture.
-   Document API requirements, request/response flows, authentication methods, and integration dependencies.
-   Understand and evaluate:

-   REST APIs
-   Webhooks
-   Event-Driven Architecture
-   API Authentication
-   Rate Limiting
-   Idempotent APIs

-   Support integration planning between internal and third-party platforms.

### Agile Product Delivery

-   Participate in Sprint Planning, Grooming, Daily Standups, Reviews, and Retrospectives.
-   Collaborate with Product Owners, Architects, and Engineering teams to prioritize requirements.
-   Ensure requirements are development-ready and aligned with business objectives.
-   Support roadmap planning and release management activities.

### Impact Analysis & Documentation

-   Conduct dependency mapping and technical impact assessments.
-   Analyze downstream effects of system changes and integrations.
-   Prepare BRDs, FRDs, Process Documents, System Diagrams, and Integration Documentation.
-   Ensure complete traceability between business requirements and technical solutions.

### Mandatory Skills & Experience

### Core Business Analysis

✔ 4+ years of experience as:

-   Technical Business Analyst
-   Business Systems Analyst
-   Systems Analyst
-   Product Analyst

✔ Experience working on:

-   SaaS Products
-   CRM Platforms
-   ERP Solutions
-   Workflow Automation Systems

### Technical Understanding

✔ Practical understanding of:

-   JavaScript
-   Middleware & Integration Layers
-   System Workflows
-   Enterprise Applications

✔ Strong knowledge of:

-   REST APIs
-   API Integrations
-   OAuth/API Authentication
-   Webhooks
-   Event-Driven Systems

✔ Understanding of:

-   Rate Limiting
-   Idempotent APIs
-   API Lifecycle Management
-   Integration Dependencies

### Environment & Infrastructure Knowledge

✔ Experience working with:

-   Sandbox Environments
-   UAT
-   Staging
-   Production Systems

✔ Understanding of:

-   VPN Concepts
-   Static IPs
-   Network Security Fundamentals
-   Environment Configuration

### Agile & Delivery

✔ Strong understanding of:

-   Agile Methodology
-   Scrum Framework
-   User Story Creation
-   Backlog Grooming
-   Sprint Planning
-   Acceptance Criteria

### Data & Architecture Knowledge

Candidates must have exposure to:

-   Workflow Architecture
-   System Design Concepts
-   Integration Architecture
-   Business Process Mapping
-   Data Modeling
-   Database Design Concepts
-   ER Diagrams
-   Data Flow Diagrams (DFD)
-   Dependency Mapping
-   Technical Impact Analysis
-   Star Schema vs Snowflake Schema

## Apply

[Apply at SkySun](https://apply.workable.com/skysun-4/j/B86AE9C8EA/apply)

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