# Customer Support Specialist

> Slips · United States (Remote) · Full-time · Posted 2026-01-12

**Workplace:** remote

## Description

We’re looking for a Customer Support Specialist to help support and grow the Slips community. This role is focused on assisting users day-to-day, resolving issues quickly, and helping make the Slips experience smoother and more enjoyable.

You’ll work primarily in Intercom, supporting users across in-app messaging, email, and social channels, while using AI-assisted tools to improve response speed and consistency. This is a great entry point for someone who wants to build experience in customer support at a fast-growing, product-driven company.

### **What You’ll Do**

-   Respond to user questions and issues via Intercom and email
-   Help users with account access, payments, betting activity, and general product questions
-   Use AI-assisted tools to provide accurate, timely responses at scale
-   Support inbound messages from social platforms when needed
-   Monitor and respond to App Store reviews and user feedback
-   Escalate bugs, edge cases, and technical issues to internal teams
-   Follow support workflows and help keep documentation up to date
-   Represent Slips with a friendly, clear, and professional tone

## Requirements

### What We’re Looking For

-   0–2 years of experience in customer support, service, or a related role
-   Strong written communication skills and attention to detail
-   Comfort learning new tools and workflows quickly
-   Ability to stay organized and calm in a fast-paced environment
-   Willingness to learn and take feedback
-   Interest in consumer apps, fintech, or technology

### **Nice to Have**

-   Experience using Intercom or similar support platforms
-   Familiarity with social media or community moderation
-   Interest in sports, culture, or peer-to-peer products
-   Experience working with AI-assisted tools or chat systems

## Benefits

### **Why Join Slips**

-   Join a growing, modern peer-to-peer platform
-   Learn how customer support scales at a real-money consumer product
-   Work with AI-driven tools and modern support workflows
-   Gain exposure to product, operations, and growth teams
-   Clear opportunity to grow into CX, Operations, or Product-facing roles

### **Our Culture**

We value clarity, empathy, and speed. Great support is helpful, human, and constantly improving.

### **Apply**

If you enjoy helping people, solving problems, and learning how great products are supported — we’d love to hear from you.

## Apply

[Apply at Slips](https://apply.workable.com/slips/j/6FFE238B3E/apply)

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