# Customer Success Program Manager

> Smart Apartment Data · Warsaw, Poland (Remote) · Full-time · Posted 2026-08-19

**Salary:** USD 30,000–42,000

**Workplace:** remote

## Description

[](https://vimeo.com/1057933773/3260b5ba8b)

### About the Role

We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.

### **What You'll Do**

-   Own the customer onboarding-to-retention workflow
-   Direct follow-ups and check-ins to catch and solve problems early
-   Coordinate across sales, accounting, and product as issues arise
-   Build the systems and processes as you go — this role isn't fully defined yet
-   Report progress and flag issues before they become bigger problems

## Requirements

Who you are

-   10-15 years of experience managing people or complex processes
-   A track record of taking on responsibility without needing close supervision
-   Comfortable working through ambiguity and building structure where none exists
-   Excellent written and spoken English
-   A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles

## Benefits

We offer:

-   Open to candidates in Latin America or Europe
-   Salary: $2500–$3500 USD/month (based on experience)
-   100% Remote

## Apply

[Apply at Smart Apartment Data](https://apply.workable.com/smart-apartment-data/j/44D94175A4/apply)

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