# Product Onboarding Specialist (Training & Client Success | Remote)

> Smart Apartment Data · Mexico (Remote) · Full-time · Posted 2026-05-01

**Salary:** USD 18,000–24,000

**Workplace:** remote

## Description

**About Us**

Smart Apartment Data provides real estate analytics software to U.S. professionals. We support enterprise clients through structured onboarding and education to ensure they use our platform effectively.

We are seeking a professional communicator who can guide clients through onboarding and product training in a clear and structured manner.

_Meet our hiring team in this short video:_ [https://vimeo.com/1057933773/3260b5ba8b](https://vimeo.com/1057933773/3260b5ba8b)

You will help clients successfully adopt a software platform by guiding them through onboarding and training.

Ideal for:

-   Customer success professionals
-   Trainers with technical curiosity
-   L&D professionals entering SaaS

**What You’ll Do**

-   Lead onboarding sessions and walkthroughs
-   Help clients understand how to use the product
-   Support users as they learn workflows

## Requirements

-   2+ years of experience in onboarding, implementation, or customer-facing product roles
-   Experience working directly with clients to help them adopt a tool, platform, or system
-   Strong ability to simplify complex workflows and explain them clearly
-   Comfortable guiding clients through structured sessions and discussions
-   English level: C1 or C2 (required)
-   Strong organizational and communication skills in a remote environment

**Bonus**

-   SaaS / CRM / tech tools exposure
-   Customer success experience
-   Ability to learn and explain software quickly
-   Experience in Customer Education, Enablement, or Implementation
-   Familiarity with CRM tools is a plus
-   Handled high-value or demanding customers

**This Role is NOT a Fit For**

-   Customer support roles focused only on ticket handling
-   Call center or BPO roles without product ownership
-   HR onboarding focused on internal employees
-   Administrative roles without client interaction
-   Sales-only roles without post-sale onboarding experience

## Benefits

-   100% Remote, location independent
-   Compensation: $1,800 – $2,200 per month (based on relevant experience and qualifications)

## Apply

[Apply at Smart Apartment Data](https://apply.workable.com/smart-apartment-data/j/797AF6BBBC/apply)

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