# Collections Officer (Remote - LATAM)

> Smart Apartment Data · Mexico City, Mexico (Remote) · Full-time · Posted 2026-09-13

**Salary:** USD 15,600–19,200

**Workplace:** remote

## Description

[](https://vimeo.com/1057933773/3260b5ba8b)

### About the Role

We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

### **What You'll Do**

-   Manage a portfolio of delinquent/overdue accounts
-   Make outbound calls and send emails to follow up on outstanding payments.
-   Handle customer objections and payment delays professionally.
-   Follow up consistently on payment commitments.
-   Maintain accurate records and next steps.
-   Work toward daily and weekly collections targets and KPIs.

## Requirements

What We're Looking For

-   **Several years of hands-on collections experience in a dedicated Collections role** (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
-   Experience handling US customers/accounts is strongly preferred.
-   Strong spoken and written English.
-   Comfortable with high-volume outbound calls.
-   Clear, direct, and concise communicator.
-   Firm, persistent, and professional.
-   Strong follow-through and accountability.
-   Comfortable working with targets and performance metrics.

**This Role Is Not a Fit If:**

-   Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title
-   Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments

## Benefits

We offer:

-   $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
-   LATAM-based candidates only.
-   Fully remote

## Apply

[Apply at Smart Apartment Data](https://apply.workable.com/smart-apartment-data/j/9C84CD8D77/apply)

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