# Customer Support Representative (Phone & Chat)

> Smart Apartment Data · Cebu, Philippines (Remote) · Full-time · Posted 2026-06-30

**Salary:** unknown currency 420,000–480,000

**Workplace:** remote

## Description

**Salary:** Php 40,000 per month

**Role:** (Remote / Full-Time)

**Locations:** Philippines

**Schedule:** US Central Time

[](https://vimeo.com/105793377/32605ba8b)

We're looking for a Customer Support Representative to assist customers over phone and live chat.

You'll help customers navigate our platform, answer questions, resolve issues, and provide a friendly, professional experience with every interaction.

If you communicate exceptionally well in English, enjoy helping people, and learn new software quickly, we'd like to hear from you.

**Responsibilities**  

-   Assist customers through phone and live chat.
-   Answer product and account-related questions.
-   Guide customers through our platform.
-   Learn our software and become proficient in using it.
-   Resolve customer concerns or escalate when appropriate.
-   Deliver a warm, professional customer experience on every interaction.

## Requirements

-   At least 2 years of customer support or customer service experience.
-   Experience handling both phone and live chat support.
-   Excellent spoken and written English with clear, professional communication skills.
-   Strong computer skills and the ability to learn new software quickly.
-   Detail-oriented, dependable, and customer-focused.

Nice to Have  

-   Experience supporting SaaS or software products.
-   Experience using CRM or customer support platforms.
-   Experience working remotely.

## Benefits

-   100% remote / home-based work
-   Monthly salary: 40,000
-   Collaborative and supportive team

## Apply

[Apply at Smart Apartment Data](https://apply.workable.com/smart-apartment-data/j/9DF273D246/apply)

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