# Team Coach

> Smart Apartment Data · Philippines (Remote) · Full-time · Posted 2026-08-28

**Salary:** unknown currency 420,000–540,000

**Workplace:** remote

## Description

[](https://vimeo.com/1057933773/3260b5ba8b)

### About the Role

We’re looking for a Team Coach who can train new hires and help existing agents improve their skills and performance.

You’ll work directly with agents through training, refresher sessions, and hands-on coaching to help them understand what they need to improve and how to improve it.

### **What You'll Do**

-   Conduct training for new hires.
-   Provide refresher training and uptraining for existing agents.
-   Coach agents who need help improving their performance.
-   Identify skill or knowledge gaps and what may be blocking improvement.
-   Demonstrate processes, observe agents, and provide practical feedback.
-   Support both voice and non-voice teams.
-   Use performance results to identify where additional coaching or training is needed.
-   Track progress after coaching or training.

## Requirements

What We're Looking For

-   At least 1–2 years of relevant coaching, training, or team support experience.
-   Experience coaching or developing frontline agents.
-   Previous Trainer experience is a major plus.
-   Strong spoken and written English.
-   Warm, approachable, and engaging personality.
-   Strong coaching and communication skills.
-   Able to identify why someone is struggling and determine the right support.
-   Comfortable working with performance metrics and giving constructive feedback.

## Benefits

We offer:

-   ₱35,000–₱45,000/month, depending on relevant experience and demonstrated training expertise.
-   Philippines-based candidates only.

## Apply

[Apply at Smart Apartment Data](https://apply.workable.com/smart-apartment-data/j/B36EC3FCB5/apply)

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