# Client Relations Executive for HAVN

> SmartCrowd · Dubai, United Arab Emirates · Full-time · Posted 2026-07-06

**Workplace:** on_site

**Department:** HAVN operations

## Description

The Client Relations Executive is responsible for growing HAVN’s managed portfolio, ensuring retention and satisfaction of existing landlords through structured communication, data-driven performance updates, and proactive issue management. The role plays a critical part in maintaining the company’s reputation and portfolio stability by acting as the primary point of contact for landlords, ensuring operational excellence, and upholding the brand's standards of professionalism.

**Key Responsibilities:  
  
Existing Landlord Relationship Management**

-   Act as the primary point of contact for landlords, providing consistent performance, occupancy, and review updates.
-   Schedule and conduct regular check-ins with key landlords to foster long-term partnerships.
-   Escalate concerns to the GRE and Operations teams promptly to ensure swift resolution.
-   Proactively identify landlord dissatisfaction before escalation or complaints arise.
-   Maintain a risk status for each landlord (Healthy / Watch / At Risk) to ensure targeted retention efforts.
-   Ensure landlords receive clear, detailed explanations for all operational updates or issues.
-   Take full ownership of landlord escalations until resolution is confirmed.

**Lead Management & Follow-Up Discipline**

-   Maintain the CRM with accurate notes, follow-ups, and current communication stages.
-   Ensure the CRM reflects the required minimum follow-up attempts per lead to maximize conversion.

**Reporting & Internal Coordination**

-   Submit comprehensive weekly reports on portfolio performance.
-   Maintain real-time updates in Monday.com or designated CRM systems.
-   Confirm operational readiness before and during the onboarding process for all new units.

**Brand Representation & Professionalism**

-   Maintain professional communication and appearance in all interactions.
-   Represent HAVN honestly, clearly, and in alignment with company values.

**Coordination & Operational Standards**

-   Ensure zero-tolerance for misrepresentation of services, unauthorized incentives, or falsified data.
-   Adhere to strict approval workflows; no authority to approve discounts or contract deviations without Managing Director approval.
-   Maintain 100% compliance with all Standard Operating Procedures (SOPs).
-   Follow the "Guest-First" principle, ensuring landlord commitments do not compromise the guest experience.

## Requirements

**Work Requirements:**  
This role is subject to company attendance policy and requires working 6 days a week, with daily working hours from 8 am to 5 pm.

## Apply

[Apply at SmartCrowd](https://apply.workable.com/smartcrowd/j/69106B9830/apply)

---
Powered by [Workable](https://www.workable.com)