# Collection Specialist

> Smart Technology Solutions · Jeddah, Saudi Arabia (Hybrid) · Full-time · Posted 2026-10-26

**Workplace:** hybrid

**Department:** Finance

## Description

**Accounts Receivable and Collections**

-   Review customer accounts and receivables aging reports daily to prioritize collection activities.
-   Follow up on due and overdue invoices through calls, emails, and meetings.
-   Secure payment commitments and track payments against agreed dates.
-   Record collection activities, customer responses, and payment commitments in the ERP system.
-   Follow up on returned payments, failed transfers, and disputed invoices.
-   Escalate overdue accounts, missed commitments, and collection risks to management.

**Customer Relationships and Dispute Resolution**

-   Maintain relationships with customers and their finance teams.
-   Respond to inquiries about invoices, statements of account, payments, and outstanding balances.
-   Investigate payment delays and coordinate solutions with Sales, Operations, and Finance.
-   Reconcile customer accounts and resolve payment discrepancies.
-   Verify invoices and supporting documents before collection follow-up.
-   Coordinate credit notes, debit notes, and account adjustments through the required approval process.

**Reporting and Forecasting**

-   Prepare weekly and monthly reports on collections, overdue balances, and account status.
-   Identify aging trends and accounts requiring management attention.
-   Prepare cash collection forecasts based on payment commitments and account history.
-   Recommend actions to improve collection performance and reduce overdue receivables.
-   Maintain records and supporting documentation for reporting and audit purposes.

**Compliance and Controls**

-   Follow company collection policies, approval requirements, and internal controls.
-   Protect customer and company financial information.
-   Support internal and external audits related to receivables and collections.
-   Conduct collection activities in line with applicable Saudi regulations and company procedures.

**How Success Will Be Measured**

-   Collection target achievement.
-   Days Sales Outstanding (DSO).
-   Reduction in overdue receivables.
-   Collection efficiency.
-   Customer account reconciliation accuracy.
-   Dispute resolution turnaround time.
-   Cash collection forecast accuracy.

## Requirements

-   Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
-   0–3 years of experience in Collections, Accounts Receivable, Credit Control, Finance, or Customer Account Management.
-   Fresh graduates with an understanding of finance fundamentals are welcome to apply.
-   Fluency in Arabic and English, both spoken and written.

**Skills and Competencies**

-   Understanding of receivables, invoice management, collection processes, and account reconciliation.
-   Proficiency in Microsoft Excel, including PivotTables, VLOOKUP or XLOOKUP, and reporting.
-   Ability to analyze account balances and prepare collection reports and forecasts.
-   Communication and negotiation skills to secure payment commitments and resolve disputes.
-   Consistent follow-up, attention to detail, and accurate recordkeeping.
-   Ability to prioritize accounts, manage deadlines, and handle customer conversations with professionalism.
-   A customer service approach that balances relationships with collection requirements.

**Preferred Qualifications**

-   Experience with ERP systems such as Odoo, SAP, Oracle, or Microsoft Dynamics.
-   Experience in technology, services, logistics, telecommunications, or other B2B environments.
-   Familiarity with Saudi VAT invoicing requirements and credit risk assessment.
-   Finance or accounting certifications.

## Benefits

A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.

Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.

Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.

A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.

## Apply

[Apply at Smart Technology Solutions](https://apply.workable.com/smarttechsa/j/1C3181EDE7/apply)

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