# Senior IT Services Engineer

> Smart Technology Solutions · Riyadh, Saudi Arabia (Hybrid) · Full-time · Posted 2025-12-24

**Workplace:** hybrid

**Department:** IT Solutions & Management

## Description

-   Eliminate recurring incidents through permanent fixes
-   Build and extend automation to remove manual work
-   Lead Sev-1 and Sev-2 incidents and close within SLA
-   Coach L1 and L2 teams on tools and best practices
-   Lead complex IT projects end to end
-   Supervise service teams and drive client improvement
-   You ensure all services meet contractual and SLA commitments
-   You use data to improve service quality and reliability
-   You listen to clients and turn feedback into real technical change

## Requirements

-   Bachelor degree in Computer Science or Information Technology
-   Professional certifications preferred ITIL Microsoft or similar
-   Minimum 8 years experience in IT support or managed services
-   Strong background in enterprise environments
-   Strong problem management and trend analysis skills
-   Hands on scripting and automation experience
-   Clear leadership during critical incidents
-   Ability to train and mentor technical teams
-   Strong client and stakeholder alignment skills
-   Proven project delivery across multiple workstreams

## Benefits

-   A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
-   Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
-   Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
-   A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
-   Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.

## Apply

[Apply at Smart Technology Solutions](https://apply.workable.com/smarttechsa/j/DF44CE6BFF/apply)

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