# Customer Support Trainee

> Smart Technology Solutions · Jeddah, Saudi Arabia · Full-time · Posted 2026-05-17

**Workplace:** on_site

**Department:** SMART Products

## Description

-   Assist in providing excellent customer support through various channels including phone, email, and chat.
-   Handle basic inquiries and troubleshoot simple issues under supervision.
-   Document customer interactions accurately and follow up on outstanding issues.
-   Learn about Smart Technology Solutions products and services to effectively assist customers.
-   Collaborate with team members to escalate more complex issues to higher-level support staff.
-   Participate in training sessions and team meetings to improve customer service skills.

## Requirements

-   Currently pursuing or recently graduated with a degree in SMART Products, Business, or related fields.
-   Basic understanding of customer service principles and best practices.
-   Good communication skills, both verbal and written.
-   Friendly, patient, and customer-focused attitude.
-   Ability to learn quickly and work collaboratively in a team.
-   Basic computer literacy and willingness to learn new software tools.

## Benefits

-   A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
-   Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
-   Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
-   A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
-   Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.

## Apply

[Apply at Smart Technology Solutions](https://apply.workable.com/smarttechsa/j/FA2BE4571F/apply)

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