# Senior Product Manager

> Soar Software Development Company · Cairo, Egypt (Hybrid) · Full-time · Posted 2026-06-29

**Workplace:** hybrid

**Department:** Product

## Description

**About us:**

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

**Role Summary:**

The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads.

This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.

**Key Responsibilities:**

Platform & Internal Systems Strategy:

-   Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.
-   Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).
-   Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.

Senior Ownership of 3rd-Party Integrations:

Lead product ownership for complex 3rd-party integrations, including:

-   Identity and verification providers
-   Credit bureaus and risk data services
-   Banking, payments, and financing partners
-   Government and regulatory systems
-   Drive integration strategy across vendors, including:
-   Standardized integration patterns
-   SLA, monitoring, and incident management requirements
-   Versioning, migration, and deprecation strategies
-   Partner with procurement, legal, and engineering on vendor selection and onboarding.

CRM, Customer Support & Case Management Platforms:

-   Own the product direction for CRM and customer support systems supporting:
-   Customer lifecycle management
-   Case handling, disputes, and escalations
-   Compliance-driven workflows (KYC/AML reviews, investigations)
-   Ensure deep integration between CRM, support platforms, and core fintech systems.
-   Optimize operational workflows to reduce manual effort and improve resolution times.

Admin Portals & Operational Tooling:

Lead product ownership of admin portals and internal dashboards used by:

-   Operations
-   Risk and compliance
-   Customer support
-   Finance and reconciliation teams
-   Ensure admin tools support:
-   Role-based access control and audit trails
-   Secure approvals and exception handling
-   High-volume operational throughput with strong usability
-   Balance flexibility for ops teams with strong governance and controls.

Regulatory, Risk & Compliance Leadership:

-   Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.
-   Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.
-   Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.
-   Lead product responses to regulatory findings, audits, and remediation initiatives.

Roadmap Ownership & Cross-Squad Alignment:

-   Own and communicate a multi-quarter platform roadmap, balancing:
-   Regulatory commitments
-   Operational efficiency
-   Product enablement and scalability
-   Drive prioritization decisions that consider company-wide impact and long-term platform health.
-   Manage complex dependencies across product squads and business functions.

Execution, Quality & Resilience:

-   Work closely with engineering leadership to define and enforce:
-   Non-functional requirements (availability, performance, security)
-   Business continuity and disaster recovery expectations
-   Ensure safe delivery through staged rollouts, monitoring, and incident management practices.

Metrics, Outcomes & Continuous Improvement:

Define and own senior-level platform KPIs, including:

-   Platform adoption and reuse across squads
-   Integration reliability and failure rates
-   Operational efficiency gains
-   Reduction in manual and high-risk processes
-   Use data, incidents, and audit outcomes to drive continuous improvement.

**Required Skills & Experience:**

-   8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.
-   Proven experience leading:
-   3rd-party integrations at scale
-   CRM and customer support platforms
-   Admin portals and operational tooling
-   Strong understanding of:
-   Financial transaction flows and risk controls
-   APIs, distributed systems, and integration patterns
-   Regulatory frameworks (KYC, AML, data privacy)
-   Demonstrated ability to lead through influence in complex, cross-functional environments.

**Preferred Qualifications:**

• Experience as a Senior / Lead Platform PM or Technical PM.

• Background in lending, mortgages, payments, or identity platforms.

• Experience working directly with regulators, auditors, or compliance reviews.

• Familiarity with cloud security, access management, and observability.

• Experience mentoring junior PMs or shaping product standards.

## Apply

[Apply at Soar Software Development Company](https://apply.workable.com/soar-software-development-company/j/78C98AA658/apply)

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