# Senior Account Manager (Ecommerce)

> Soar With Us · London, United Kingdom (Remote) · Full-time · Posted 2026-04-29

**Salary:** GBP 40,000–50,000

**Workplace:** remote

**Department:** Marketing

## Description

Senior Account Manager (E-commerce)  
  
**Function:** Performance Creative | Account Leadership | Pod Management  
**Reports to:** Account Director  
**Location:** Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London)  
**Compensation:** £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday

### About the Soar Group

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:

-   Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
-   For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
-   Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.

Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.  

### What Sets Us Apart

-   Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
-   Highest independent agency spend on Meta in 2025.
-   Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
-   Two production studios (London and Manchester)
-   Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.

**About the role:**

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.

You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.

## Requirements

**What you'll be responsible for:  
**

**Client & Commercial Leadership:**

-   Own senior relationships across larger, higher-impact accounts
-   Lead strategic client conversations, performance reviews and planning
-   Guide clients through launches, pivots and scale moments
-   Spot upsell, retention and growth opportunities

**Pod & People Management:**

-   Line-manage Account Managers within your pod
-   Coach AMs on communication, organisation and client ownership
-   Raise delivery standards across accounts and workflows
-   Support hiring, onboarding and development of AMs

**Delivery & Quality Control:**

-   Oversee UGC and creative workflows across the pod
-   Ensure launches are planned, resourced and executed cleanly
-   Act as escalation point for delivery or client risk
-   Maintain consistency across processes and client experience  
      
    

**What you bring:**

-   4+ years’ experience in agency account management
-   Proven experience managing or mentoring Account Managers
-   Strong understanding of performance creative, UGC and launch cycles
-   Confidence running senior client conversations independently
-   Commercial awareness — retention, margin, and growth matter to you
-   Calm authority — clients and teams trust your judgment  
    

**Who you are:**

-   A true manager - you enjoy leading people, not just accounts
-   Standards-driven - you care about quality and consistency
-   Accountable - you own outcomes across your pod
-   Structured and decisive - you bring order and clarity
-   A role model - AMs learn by watching how you operate

## Benefits

-   Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
-   Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
-   Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
-   Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
-   Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
-   Remote working with 1 day a month in London Head Office.

## Apply

[Apply at Soar With Us](https://apply.workable.com/soar-with-us/j/913275CF1D/apply)

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