# Customer Success Specialist

> Solar Alternatives · Harahan, United States (Hybrid) · Full-time · Posted 2026-10-16

**Salary:** USD 40,000–55,000

**Workplace:** hybrid

**Department:** Marketing

## Description

Customer Success Specialist

New Orleans, LA (hybrid) · Full-time, hourly

About the role

Solar Alternatives has been designing, installing and servicing solar, battery backup and EV charging systems across the Gulf South for more than a decade. As a Customer Success Specialist, you're the first voice our customers hear. You'll handle inbound calls from start to finish: booking appointments, scheduling service, giving project updates and fixing simple system issues over the phone. You're trusted to solve problems, not just take messages.

Responsibilities

-   Answer inbound calls, texts and emails, and resolve them on first contact whenever possible
-   Book sales appointments for new solar, battery and EV inquiries
-   Take new service requests: gather system details, photos and symptoms, then book the visit
-   Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go
-   Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets
-   Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts
-   Run our production warranty process: pull monitoring data, compare it to expected production, document the claim and escalate when needed
-   Keep accurate records in our CRM and field-service software
-   Hand off complex technical, billing or sales issues to the right team with complete notes
-   Follow up on open issues until they're resolved, and spot service or upgrade opportunities

## Requirements

-   Excellent communication skills: patient, friendly and confident on the phone (retail or call center experience a PLUS)
-   Customer service, call center or dispatch experience helpful (this is an inbound role)
-   Organized and detail-minded with calls, texts and email
-   Enjoy troubleshooting and solving common problems on the first call
-   Keep project and service data organized and updated in our CRM and field-service tools
-   Own the customer's issue from first call through resolution and follow-up
-   Consistent work schedule and availability
-   Stay sharp, professional and bright-eyed with every customer

Preferred

-   Experience in solar, electrical, HVAC, home services or utilities
-   Familiarity with Salesforce, FieldPulse or similar tools
-   Bilingual English/Spanish

## Benefits

-   $18–25/hr, depending on experience
-   Opportunity for commission and bonus $5000-10000/yr
-   Advanced product, systems and troubleshooting training to ensure success
-   A clear path into service coordination and operations
-   Two weeks paid leave, plus 7 bank holidays
-   Use of professional company tools, including a customized CRM and VOIP system
-   The peace of mind that comes with supporting only best-in-class products, installation and services
-   Health insurance, vision and dental benefits standard
-   401K with company match

## Apply

[Apply at Solar Alternatives](https://apply.workable.com/solar-alternatives/j/70AE3C0E01/apply)

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