# After Sales & Service Coordinator

> Somic Packaging Inc. · Inver Grove Heights, United States · Full-time · Posted 2026-05-28

**Workplace:** on_site

**Department:** Service

## Description

**Customer Support & Spare Parts Coordination**

·         Serve as primary contact for customers regarding spare parts and standard aftermarket services.  Maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes.

·         Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.

·         Support customer parts orders, including parts identification, drawing review, and order processing.

·         Prepare spare parts quotes and process incoming customer purchase orders.

·         Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.

·         Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.

·         Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).

**Service Support**

·         Create service estimates and prepare quotes for installations, commissioning and aftermarket retrofits in coordination with service support, including preparation of invoices and invoicing summaries.

·         Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).

## Requirements

·         High School Diploma or GED required

·         Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field _or_ equivalent combination of education and relevant experience

·         3+ years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.

·         Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.

·         Experience working within ERP systems; proficiency with Microsoft Excel, Outlook, and Word; ability to read and interpret parts information, BOMs, and basic technical drawings; experience processing orders and quotes through internal systems and customer portals.

## Benefits

Flexible working hours

Pleasant working atmosphere

16 Day of annual PTO

10 Paid Company Holidays

Medical, Dental and Vision

Health Spending Plan (with employer contribution)

Employer paid Life/AD&D, Short and Long Term Disability

Voluntary Life/AD&D - Employee, Spouse and Children

401K

Safety Glasses Allowance (prescription and non-prescription)

Safety Boots Allowance

Employee Referral Incentives

**Why Join Somic Packaging?**

Hands-on work with advanced packaging machinery and automation technology

Opportunity to learn and grow in a fast-expanding US facility

Collaborative and innovative team environment

Competitive hourly wage and potential growth opportunities

Contribute to a company invested in quality, innovation, and customer satisfaction

Growth Opportunities. Relaxed and fun environment. German engineering and US service and ingenuity.

This is SOMIC. Engineered to Perform

EEO Employer

## Apply

[Apply at Somic Packaging Inc.](https://apply.workable.com/somic-packaging-inc/j/EADB167659/apply)

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