# German Customer Care - Team Leader - Athens

> speakit · Athens, Greece · Full-time · Posted 2026-04-02

**Workplace:** on_site

**Department:** German

## Description

On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.

**Responsibilities**

-   Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
-   Monitor team performance through KPIs and implement action plans to achieve targets
-   Maintain direct communication with the client (German-speaking only) on a daily basis
-   Ensure high-quality service delivery and continuous performance improvement
-   Motivate the team and foster a positive, results-driven environment
-   Handle complex operational challenges and provide effective solutions
-   Support onboarding, training, and ongoing coaching initiatives

## Requirements

-   Fluency in German (C2) and strong English skills (C1-B2)

-   Proven leadership experience in BPO or customer care environments
-   Experience with KPIs, metrics, and performance management
-   Strong communication and presentation skills
-   Positive, proactive personality with a “make things happen” mindset
-   Ability to work in a fast-paced and complex environment

Nice to have:

-   Sales or cross-selling experience (e.g., insurance products)
-   Experience in coaching methodologies and people development
-   Familiarity with Global Distribution Systems (GDS), such as Amadeus.

## Benefits

-   Salary: Up to €1,750 gross/month (depending on experience, negotiable)
-   Monthly ticket allowance (€100)
-   Metro card
-   Private life & medical insurance
-   Potential hiring bonus
-   Opportunity to work closely with international clients and gain strong exposure
-   Growth potential within a developing team structure
-   100% on-site role
-   Flexible working schedule (e.g., shifts between 09:00–21:00 or 11:00–19:30 depending on team needs)
-   Possible 1 trip to Germany for training or client meetings

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/0AFC6E8035/apply)

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