# Japanese Customer Support Specialist - Lisbon

> speakit · Lisbon, Portugal (Hybrid) · Full-time · Posted 2025-10-24

**Workplace:** hybrid

**Department:** Japanese

## Description

**Are you passionate about helping people and creating exceptional customer experiences?**  
**Are you a fluent Japanese speaker with excellent communication skills?**

We are looking for **Japanese-speaking Customer Service Representatives** to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in **Lisbon** that values empathy, problem-solving, and collaboration.

### **Responsibilities:**

-   Support customers via phone, email, chat, and social media
-   Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions
-   Provide clear and accurate information about products, services, and procedures
-   Handle customer queries with patience, professionalism, and empathy
-   Collaborate with other departments (Sales, Experts, etc.) to improve the overall Customer Experience
-   Identify opportunities for service improvement through customer feedback

## Requirements

-   **Native or C1 level of Japanese**
-   Advanced level of **English**
-   Excellent communication and problem-solving skills
-   Strong analytical and critical-thinking abilities
-   Previous experience in customer service, hospitality, tourism, or retail is a plus
-   Ability to multitask and switch between various communication channels
-   Team-player mindset and flexibility to work on weekends or public holidays
-   Availability to work **40 hours per week** and commute to the **Lisbon office at least 2 days per week**

## Benefits

-   Permanent Contract (with a 6-month Probation Period).
-   A competitive Annual Gross Base Salary of **18.000€-23.000€** depending on your level, competencies, and overall experience.
-   Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
-   A Work From Home Allowance to help with your monthly household bills.
-   Commuting between your home and our office is covered by the company.
-   Amazing Office right in the centre of Lisbon.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/1BD04CA1D4/apply)

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