# Portuguese Customer Support Specialist - Athens

> speakit · Athens, Greece · Full-time · Posted 2021-07-13

**Workplace:** on_site

**Department:** Portuguese

## Description

**Do you speak Portuguese fluently?**

**Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Athens!**

Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career!

**Don't wait any longer, apply now!!**

## Requirements

The must have, in order to be our Portuguese speaker Customer Support Specialist are:

-   **Native-level or near-native level in Portuguese language, along with good English skills**
-   **Tech savvy, curious and problem-solving acumen**
-   **Familiar with iOS and/or MacOS, or comparable technology, is preferred**
-   Able to identify technical issues and suggest immediate solutions to clients
-   Provide systematic assistance to customers in a communicative manner
-   High School Diploma holder
-   Flexible to work night shifts/ weekend shifts (if applicable)
-   Active listeners
-   Prior customer support experience would be an advantage

  

### Responsibilities

What you will need to do:

-   Act as the first point of contact for all the Portuguese -speaking customers
-   Identify and assess customers’ needs to achieve satisfaction
-   Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
-   Assist customers to manage/secure their account & passwords
-   Resolve customers’ online store post-sales requests
-   Deliver high quality support
-   Manage large amounts of incoming calls & emails
-   Build sustainable relationships and trust with customer accounts
-   Handle customer complaints, provide appropriate solutions

## Benefits

As a Portuguese Customer Support Specialist, you will receive:

-   **Excellent salary**
-   **14 salaries**
-   **Performance-based bonus**
-   **Public and private health insurance**
-   **First-class ongoing training and development**
-   Office location: Athens, Greece
-   Career development opportunities
-   Relocation package in case you reside outside of Greece
-   Multicultural and modern working environment
-   Employee relations team to assist you with integrating the Greek lifestyle & culture

Only CVs in English will be reviewed.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/3FE703EC32/apply)

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