# German Customer Support Specialist for Gaming company - Athens

> speakit · Athens, Greece (Hybrid) · Full-time · Posted 2023-12-01

**Workplace:** hybrid

**Department:** German

## Description

Are you ready to join the **German Customer Support Team of one of the biggest Betting companies in Greece and Germany**?

Are you **fluent in German**?

Do you want to **work with a youth team and become part of an awarded employer at its brand-new offices in Athens**?

If the answers are yes, then this opportunity is for you!

**Responsibilities:**

-   Provide outstanding customer service and technical support to betting platform users regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
-   Build customer trust through empathetic personalized conversations
-   Strive for first-call resolution and take true ownership of customer needs and issues
-   Engage with clients in a friendly and professional manner, while actively listening to their concerns
-   Offer support and solutions to customers in accordance with the company’s customer service policies
-   Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database

## Requirements

A qualified candidate for this role needs to have:

-   Fluent in German (minimum level C1-C2, oral and written)
-   Good command of English (minimum level B2, oral and written)
-   Excellent communication skills and good troubleshooting and problem-solving skills
-   Basic technical skills
-   Ability to work in shifts and in a hybrid model (3:2)
-   Based in Athens
-   EU Passport

## Benefits

-   Competitive salary (14 salaries per year)
-   Performance-based bonus
-   Monthly meal vouchers prepaid card
-   Modern, brand-new and awarded offices in Athens
-   Hybrid model (3 days at the office, 2 days from home)
-   Health insurance
-   Equipment provided
-   Paid training and development opportunities
-   Multicultural and modern working environment

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/50D54B9200/apply)

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