# German Customer Support & Sales Specialist > speakit · Bulgaria (Remote) · Full-time · Posted 2026-10-08 **Workplace:** remote **Department:** German ## Description We are currently looking for **German-speaking Customer Support Specialists** to join an international customer service project supporting customers in the **German-speaking market**. In this role, you will assist customers with a wide range of **service, billing and technical inquiries**, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction. The position also includes a **sales and cross-selling element**, giving you the opportunity to identify relevant products or services based on each customer's needs. This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment. **Responsibilities** - Provide professional customer support in **German**, assisting customers with their questions and requests - Handle **technical, billing and service-related inquiries** and provide appropriate solutions - Manage customer complaints professionally and ensure timely resolution - Troubleshoot customer issues and escalate cases when required - Accurately record and document all customer interactions - Collect all necessary information to support effective case resolution - Identify and communicate relevant **sales and cross-selling opportunities** during customer interactions - Maintain up-to-date knowledge of products, services and processes - Follow established quality standards, internal procedures and customer service guidelines - Ensure compliance with **GDPR, consumer safety requirements and internal policies** - Escalate product safety or regulatory concerns through the appropriate channels - Identify recurring customer issues and share feedback to support continuous improvement - Represent the brand professionally and contribute to a high-quality customer experience ## Requirements - **C1 level of German** – both written and spoken - **B1 level of English** - High School Diploma - Previous **customer service or sales experience is preferred but not required** - Strong communication and interpersonal skills - Customer-oriented mindset with a professional and positive attitude - Ability to handle complaints calmly and effectively - Strong **problem-solving and troubleshooting skills** - Comfortable identifying sales and cross-selling opportunities - Good organizational skills and attention to detail - Ability to follow structured processes and quality standards - Willingness to learn and develop within a dynamic customer service environment Working Hours - Full-time position - Working schedule based on business requirements - Candidates should be flexible regarding working hours and potential schedule adjustments Training - Comprehensive paid training will be provided before taking over customer interactions independently - Training will prepare you for customer service, technical and billing inquiries, complaint handling, products and processes - Candidates will also receive guidance on sales and cross-selling techniques - Further details regarding the exact training schedule will be provided during the recruitment process ## Benefits - **€1,280 gross monthly salary** - **Performance bonus of up to 10% of gross salary** after 3 months, based on KPI performance - **Sales bonus with no monthly limit**, averaging approximately **€200 per month** - **€2,000 signing bonus**, paid in 6 installments (€300 x 5 + €500) - First installment paid at the end of training - **€80–€100 monthly meal allowance**, depending on the number of days worked during the month - **Health insurance through Generali** - **Multisport and/or Coolfit card** - Access to a **learning and development platform** - Opportunity to develop your customer service and sales skills in an international environment Why Join Us? - Work in an **international, customer-focused environment** - Use your German language skills on a daily basis - Combine **customer service, problem-solving and sales** in one role - Benefit from a competitive bonus structure with additional earning potential - Receive structured training and ongoing learning opportunities - Develop your professional experience in customer service and sales - Join a supportive environment where communication, problem-solving and customer satisfaction are highly valued ## Apply [Apply at speakit](https://apply.workable.com/speakitjobs/j/613CDB6CF7/apply) --- Powered by [Workable](https://www.workable.com)