# Dutch Customer Service - Team Leader - Athens

> speakit · Athens, Greece (Hybrid) · Full-time · Posted 2024-07-05

**Workplace:** hybrid

**Department:** Dutch

## Description

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have **team-leading experience managing customer support teams**?

If the answer is yes, please keep reading!

**Responsibilities**:

-   Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
-   Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
-   Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
-   Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
-   Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
-   Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
-   Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development. 
-   Ensure appropriate actions are taken to improve client satisfaction survey scores.

## Requirements

-   Native our proficient Dutch **(C2)** (mandatory)
-   Advanced level of **English (at least C1)** both verbal and written (mandatory)
-   Minimum of 12 months of call center experience preferably as Team Manager or product specialist
-   Evidence of effective interpersonal, coaching, and leadership skills 
-   Excellent telephone, keyboard, verbal and written communication skills 
-   Logical and objective approach to call assessment 
-   Ability to organize and prioritize, set priorities and multi-task
-   **Office based position in Athens, Greece**

## Benefits

-   **Competitive Salary: 1.450 euros gross per month (14 payments)** 
-   Performance bonus
-   Fully paid training
-   Permanent contract
-   Support with paperwork (afm-amka)
-   Private healthcare 
-   Continuous learning/development opportunities
-   Competitive career opportunities
-   A safe, friendly, diverse, supporting and technological company
-   International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
-   Fitness room in our premises & Personal Trainer

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/67677C5819/apply)

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