# German Client Care Consultant for a new online payment platform - Athens

> speakit · Athens, Greece · Full-time · Posted 2023-12-01

**Workplace:** on_site

**Department:** German

## Description

We are looking for **fluent German speakers** to build and join the German department of a new platform for online payments.

If you are **tech-oriented**, **communicative** and ready to join an **innovative team**, read below!

**Responsibilities**:

-   Support customers via chat, e-mail, and some calls
-   Track and follow cases to ensure they closed in an efficient and timely manner
-   Maintain high customer satisfaction
-   Provide and maintain strong, professional relationships with all partners
-   Work towards reaching targets as set out by the client statement of work as well as internal targets

## Requirements

-   Fluent in German (minimum level C1-C2, oral and written)
-   Good command of English (minimum level B2, oral and written)
-   Excellent communication skills and good troubleshooting and problem-solving skills
-   Experience in customer success or customer care roles will be considered an asset
-   Basic technical skills
-   Ability to work from the office (Athens)
-   EU Passport

## Benefits

-   Competitive monthly salary (14 salaries per year)
-   Health package
-   Mobile plan and special discounts on internet, mobile, landline connection
-   Paid training and development opportunities
-   Multicultural and modern working environment
-   Equipment provided
-   Special events as well as community & social responsibility initiatives
-   State-of-the-art premises, providing a great working environment with relaxing break areas

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/6C09D28E96/apply)

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