# Swedish Customer Support Agent - Qormi

> speakit · Qormi, Malta (Hybrid) · Full-time · Posted 2025-07-08

**Workplace:** hybrid

**Department:** Swedish

## Description

**Our Client** is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, they review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users. They have headquarters in **Stockholm (Sweden)** and employs over 350 employees in 5 offices in different countries.

**They offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.**

**Job Type:** Full Time

**Work Location**:  We offer flexible home/office work. This role can be done fully remotely between your home in Malta or the work office in Qormi.

**Your Role and Responsibilities:**

-   Supporting users and answer their questions via email.
-   Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
-   Collaborating with your team members.
-   Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
-   Giving input on improvements of publication rules to improve user experiences.
-   Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
-   Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.
-   Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.
-   Liaise with external partners to address support queries and ensure smooth transaction processes.
-   Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.

## Requirements

-   Fluent in Swedish and have good knowledge of English.
-   Flexible and able to make quick decisions in a dynamic environment.
-   Conscientious and reliable – commitment is one of the core values!
-   Eagle-eyed with great attention to details.
-   Caring about people – you will be working with securing the online safety our customers and their users.
-   Ideally interested in marketplaces, shared economy and new technology.

## Benefits

-   An opportunity to make a positive impact on the digital world, by making the internet a safer place.
-   A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
-   Career opportunities within a management or expert field.
-   Ability to work from home in Malta and the office in Qormi.
-   Additional vacation days.
-   Free fruit, tea and coffee if you prefer working in the office.
-   Free day transport to the office from certain areas within Malta.
-   Team performance bonus and working from home allowance, 
-   Corporate discounts for gym memberships, shops and taxi's.
-   Private Health Insurance, eye care tests, health and well-being professional support.
-   Comprehensive training and constant feedback.
-   Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.\\
-   Relocation package: Flight cost reimbursement of up to €200, after the employee has passed their 6 month probationary period, the flight receipt will need to be provided at the start of their Employment. 5 days of accommodation in a hotel, which can be extended further upon authorization for up to 3 weeks if the employee can’t find an accommodation within the first 5 days. If the employee resigns during the probationary period, the hotel costs will be deducted from their final salary.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/74D4F2C521/apply)

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