# German Customer Advisor

> speakit · Lisbon, Portugal · Full-time · Posted 2025-09-17

**Workplace:** on_site

**Department:** German

## Description

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

**Responsibilities**

-   Assist customers with their online orders, deliveries, payments, and returns.
-   Handle sensitive information in accordance with company policies.
-   Work closely with internal teams, carriers, and financial institutions to resolve issues.

Proactively identify and escalate complex problems when necessary.  
Contribute to maintaining high customer satisfaction across all channels.

## Requirements

-   Fluent in German (mandatory) and advanced English.
-   Excellent communication and problem-solving skills.
-   Ability to work efficiently under pressure while maintaining accuracy.
-   Team-oriented mindset and ability to work independently when needed.
-   Interest in professional development and performance metrics.

## Benefits

-   Equipment provided for work from home.

-   Free private health insurance after 6 months. 
-   Meal allowance 
-   14 payments per year.
-   Paid training and opportunities for career progression.
-   Multicultural team environment.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/8FB5F48054/apply)

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