# German Customer Service Representative | Tourism Industry - Gdańsk

> speakit · Gdańsk, Poland · Contract · Posted 2025-06-24

**Workplace:** on_site

**Department:** German

## Description

Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.

**Responsibilities:**

-   Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
-   Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
-   Answer inbound calls and emails within guidelines/goals established by the client and contact center management
-   Complete daily tasks as allocated in an efficient and timely manner
-   Maintain accuracy and security of customer information on the database
-   Provide friendly and efficient service to the worldwide Airbnb community
-   Be a first point of contact to handle and resolve customer issues
-   Identify and escalate issues appropriately
-   Compose thoughtful and accurate messages or customize prepared responses to customer emails
-   Research information and troubleshoot problems using available resources
-   Arbitrate in situations between users
-   Monitor and control numerous concurrent tasks in tandem
-   Proactively and independently work to meet targets and goals

## Requirements

Education

-   Preferable college degree or related work experience

Languages proficiency

-   Fluent German (minimum C1 level)
-   English advanced level (minimum B2 level)  

Experience Target

-   Previous customer service experience will be an advantage
-   Good computer skills

Skills: 

-   Excellent listening and written/oral communication skills in supported languages 
-   A motivated and enthusiastic personality
-   Self-organized, planning and prioritization skills
-   Patience, empathy, and a unique ability to manage stress
-   Ability to work under pressure and adapt quickly to adverse situations
-   Technical aptitude and the ability to pick up new technology quickly
-   Able to follow guidelines and instructions
-   Ability to keep calm and clear-headed in critical situations
-   Ability to demonstrate confidence when imparting information or dealing with troubled callers

Knowledge/Abilities: 

-   Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
-   Familiarity with ticketing systems
-   An element of gravitas
-   Experience with policy work, or help resource project management
-   Previous, demonstrable experience with creation of online help resources
-   Life experience to apply to managing situations
-   Early adopter of technology
-   Ability to put callers at ease
-   Makes the customers feel confident that their needs are being met
-   Dependable, reliable and able to perform duties with minimum supervision
-   Ability to interact positively with peers and supervisors

**Job Details**

-   **Project:** Airbnb
-   **Location:** On-site work from our office in Gdańsk (Leona Droszyńskiego 24, 80-381 Gdańsk)
-   **Employment type:** Employment contract (following completion of occupational health examination)
-   **Salary:** 49 PLN gross per hour
-   **Schedule:** Full-time, 5 days per week (Monday to Sunday) with 8-hour shifts between 8 am -11pm
-   **Training:** 8hours/day; 10 weeks; Monday- Friday 9am-5pm, paid

## Benefits

**On Offer:**

-   Onsite position.
-   Full time and Part time options.
-   Attractive salary
-   Retention bonus once every 6 months.
-   Retention bonus after one year of employment.
-   Up to 5% performance bonus per month.
-   Rotational working hours between 7 am to 9 pm, 5 days per week.
-   Multicultural work environment.

**Possible additional benefits and bonuses** (All benefits and bonuses are subject to terms and conditions and depend on the type of contract):

-   Relocation package 5500 PLN gross
-   Medicover healthcare package
-   Attendance bonus – up to 3000 PLN gross
-   Monthly performance bonus – maximum 400 PLN gross. 100 PLN gross for each achieved KPI
-   Multisport card
-   Contribution towards corrective glasses
-   Psychological support
-   Holiday subsidy through the “Wczasy pod gruszą” program

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/A21434F3FC/apply)

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