# German Social Media Customer Associate - Athens

> speakit · Athens, Greece · Full-time · Posted 2022-10-20

**Workplace:** on_site

**Department:** German

## Description

Do you want to start a career in **Customer Support for Social Media**?

Are you a **fluent German speaker**? 

We are looking for **German Social Media Customer Associates** to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career!

**Responsibilities:**

What you will do:

-   Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
-   Address issues via chat, email or phone channels, following operating procedures
-   Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
-   Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

## Requirements

-   **Native/Fluent in German**
-   Good command of English (B1-B2 level)
-   Tech-savvy and curious about new technologies mentality
-   Excellent Verbal & written communication skills
-   Ability to organize and follow up multiple tasks with accuracy and timeliness

## Benefits

-   Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
-   Competitive monthly salary + 2 extra salaries per year
-   Monthly Performance Bonus
-   Health package
-   Full training by certified instructors
-   Professional growth & development opportunities
-   Special events as well as community & social responsibility initiatives
-   Free online Greek language courses
-   State-of-the-art premises, providing a great working environment with a relaxing break area

**Only CVs in English will be reviewed.**

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/A45FD98F6B/apply)

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