# Dutch Customer Care Agent | E-commerce

> speakit · Athens, Greece (Remote) · Full-time · Posted 2024-09-11

**Salary:** EUR 18,200–18,200

**Workplace:** remote

**Department:** Dutch

## Description

On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.

As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

**  
Key Responsibilities**

-   Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
-   Provide accurate information about our products, services, and policies.
-   Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
-   Process orders, returns, and exchanges according to company guidelines.
-   Maintain accurate customer records and handle sensitive data with confidentiality.

## Requirements

-   **Native or fluent in Dutch.**
-   **Proficient in English.**
-   Previous experience in customer service is a plus.
-   Strong problem-solving skills.
-   High level of empathy, patience, and a customer-first attitude.
-   Flexibility to work shifts, including evenings & weekends.

## Benefits

-   Competitive salary and benefits package.

-   Performance bonus.
-   Flexible working hours and the option for remote work all over Greece
-   Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered)
-   Private medical insurance.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/A6AB80F2C5/apply)

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