# French Customer Advisor | FinTech - Athens

> speakit · Athens, Greece · Full-time · Posted 2026-11-12

**Workplace:** on_site

**Department:** French

## Description

Are you fluent in French and English and passionate about delivering excellent customer service?

Join a dynamic team supporting customers of a leading digital financial services platform.

As a Customer Advisor, you will assist customers with a wide range of account- and card-related requests, and provide information about investment-related products and platform features, following the company's guidelines.

You will handle customer enquiries through inbound calls, emails and live chat, ensuring a professional, accurate and seamless customer experience.

## Responsibilities

-   Handle customer enquiries in both French and English through inbound calls, emails and chat.
-   Assist customers with account-related requests, secure access and account management.
-   Support card activation, card deliveries and transaction-related enquiries.
-   Provide information about investment-related products and platform features in accordance with company guidelines.
-   Follow established procedures and compliance requirements when handling sensitive financial information.
-   Manage multiple customer interactions and communication channels efficiently.
-   Maintain accurate customer records and ensure a high level of service quality.
-   Escalate complex issues when necessary and contribute to a positive customer experience.

## Requirements

-   Native or near-native fluency in both French and English. 
-   Previous customer service experience is highly appreciated.
-   Comfortable handling financial information and sensitive customer data.
-   Tech-savvy, with the ability to navigate multiple systems and platforms.
-   High attention to detail, reliability and punctuality.
-   Customer-focused attitude and professional communication skills.

## Benefits

-   Competitive salary (14 salaries) and monthly performance bonuses.
-   Private health insurance.
-   Permanent employment contract.
-   Extensive training to prepare you for the role.
-   Collaborative, multicultural work environment with modern, centrally located office facilities.
-   Additional company perks, including ticket restaurant and transportation allowance.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/B0F3684CB9/apply)

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