# German Customer Success Specialist - Lisbon

> speakit · Lisbon, Portugal (Hybrid) · Full-time · Posted 2025-09-17

**Workplace:** hybrid

**Department:** German

## Description

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

-   Respond to customer inquiries via phone, email, or chat.
-   Assist customers with order-related questions, refunds, and account issues.
-   Collaborate with internal teams to resolve customer concerns efficiently.

Maintain high-quality service standards while managing multiple tasks.  
Suggest improvements based on recurring customer issues.

## Requirements

-   Native-level German and fluent English.
-   Strong interpersonal and communication skills.
-   Previous customer support experience preferred, online or face-to-face.
-   Detail-oriented and proactive problem-solver.
-   Comfortable working in a team-focused, dynamic environment.

## Benefits

-   Hybrid working model after initial onboarding.
-   Support with relocation and housing options.
-   Private health insurance from day one. 
-   Paid training and career growth opportunities.
-   Social and team-building activities.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/B61A353F72/apply)

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