# Finnish Customer Support Specialist - Athens

> speakit · Athens, Greece · Full-time · Posted 2024-12-09

**Workplace:** on_site

**Department:** Finnish

## Description

We are seeking Customer Support Specialists to provide exceptional service and effective solutions on behalf of our client. Our client is expanding their support operations to serve a rapidly growing customer base, and we’re looking for talented professionals who can enhance customer satisfaction, strengthen loyalty, and minimize churn through excellent communication and problem-solving skills.

  
**Responsibilities:**

-   Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
-   Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
-   Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
-   Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
-   Work across teams to represent the customer's voice to internal stakeholders and external partners.
-   Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.

## Requirements

-   Native proficiency in Finnish.
-   Advanced English skills.
-   Exceptional communication and presentation capabilities.
-   Experience in managing expectations and de-escalating challenging situations.
-   Strong organizational skills with excellent follow-up and attention to detail.
-   Ability to collaborate and thrive in a team-oriented environment.
-   Willingness to relocate to Athens.
-   Valid EU Passport.

## Benefits

-   Attractive starting salary.
-   14 salaries annually.
-   Comprehensive relocation package (including flight tickets, two weeks of paid accommodation, and assistance with documentation).
-   Monthly performance bonuses.
-   Health insurance and wellness benefits.
-   Exclusive discounts and perks.
-   Opportunities for career development and advancement.
-   Full training provided by certified experts.
-   Complimentary online Greek language courses.
-   A chance to grow professionally in a multicultural setting.  
    

**Please note: Only CVs submitted in English will be considered.**

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/CA1BB1993D/apply)

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