# Slovenian Customer Support Representative

> speakit · Slovenia (Remote) · Full-time · Posted 2025-01-27

**Workplace:** remote

**Department:** Slovenian

## Description

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

**We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.**

-   **Work from Home in Slovenia with occasional visits to the office in Ljubljana**
-   **Onsite at the Project’s premises in Ljubljana**

**Responsibilities**

-   Build and maintain **strong customer relationships** through outbound and inbound communication (voice, email, social media, and video calls).
-   **Assist customers** with troubleshooting, ordering, and product usage queries.
-   Provide accurate and timely after-call notes in English using CRM systems.
-   Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
-   Address and resolve customer concerns with speed and professionalism.
-   Leverage data insights to proactively engage customers, improving outcomes and success rates.
-   Collaborate with internal teams to advocate for the customer and enhance service quality.

## Requirements

-   Native proficiency in **Slovenian**
-   **Advanced (B2) level in English** (oral and written)
-   Excellent communication and presentation skills
-   Strong problem-solving abilities and experience managing customer expectations
-   Experience in de-escalating scenarios and ensuring positive outcomes
-   Team-oriented with a proactive attitude

## Benefits

**What you'll gain:**

-   **Work from home** 
-   **Competitive salary** package
-   **Monthly performance bonuses**
-   Comprehensive training by certified instructors
-   **Multicultural work environment**

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/DBCE15752D/apply)

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