# Romanian Customer Support - Athens

> speakit · Athens, Greece · Full-time · Posted 2021-02-22

**Workplace:** on_site

**Department:** Romanian

## Description

On behalf of our client, a large multinational track manufacturing company, we are looking for a **Customer Support Specialist** to serve the Romanian market.

The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.

On a typical day in this customer support specialist role you will:

-   Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
-   Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
-   Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
-   Ensure a high level of partner service and a positive partner experience 
-   Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.

## Requirements

**Language Skills:**

-   Fluent in Romanian and English

**Work experience:**

-   6 months of customer service experience
-   High school diploma or equivalent is the minimum requirement

**Soft Skills:**

-   Ability to adapt and excel in a fast-paced work environment
-   Handy with MS Windows and other computer applications
-   The passion and drive to make a difference

## Benefits

-   Competitive remuneration salary (1045) and performance-based incentives (up to 100e)
-   21 days annual leave per year 
-   Work from home polis
-   Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
-   Fun, talented and witty teammates
-   Knowledgeable, encouraging, and present leadership
-   Family-friendly environment
-   Free-spirited, theme-based employee events
-   Career-growth and lots of learning opportunities for aspiring minds
-   And yes…all the competitive pay and benefits you'd expect  
    

Only CVS in English will be reviewed.

[](https://speakitjobs.com/available-jobs/)

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/DDD3F6FB70/apply)

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