# German Customer Support | Banking Sector - Athens

> speakit · Athens, Greece (Hybrid) · Full-time · Posted 2021-05-19

**Workplace:** hybrid

**Department:** German

## Description

**We are seeking fluent German speaking Customer Service Consultants to support German speaking customers on the bank industry.**

In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience!

  

**Responsibilities:**  

-   Support customers via phone, chat & e-mail
-   Be an ambassador of our client and at the same time improve the card as a product
-   Track and follow cases to ensure they closed in an efficient and timely manner
-   Maintain high customer satisfaction
-   Provide and maintain strong, professional relationships with all partners
-   Work towards reaching targets as set out by client statement of work as well as internal targets

## Requirements

-   **Fluency in German**
-   **Very good written and oral communication skills in English**

-   Exceptional communication & soft skills
-   Computer knowledge
-   Experience in customer service or customer facing roles would be considered an asset
-   Can do attitude, willingness to learn and reliability are essential to your success in this role
-   **Willingness to relocate to historic Athens, Greece, or be a local candidate**

## Benefits

-   **Complete relocation support** _(flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)_
-   **Competitive monthly salary + 2 extra salaries per year**
-   **Monthly Performance Bonus**
-   **Health Package**
-   Full training by certified instructors
-   Professional growth & development opportunities
-   Special events as well as community & social responsibility initiatives
-   Free online Greek language courses
-   State of the art premises, providing a great working environment with relaxing break areas

**Only CVS in English will be reviewed**

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/EBFACE0428/apply)

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