# German Technical Support Engineer (L1/L2) - Athens

> speakit · Athens, Greece · Full-time · Posted 2026-09-23

**Workplace:** on_site

**Department:** German

## Description

On behalf of our client, we are seeking a **German-Speaking Technical Support Engineer (L1/L2)** to join an innovative team in Athens!

In this role, you will serve as the core technical contact for German-speaking users, taking full ownership of incident analysis, troubleshooting, and issue resolution. Moving beyond basic customer support, you will perform technical diagnostics, manage system tickets, and deliver effective hands-on solutions to keep systems running smoothly.

### **Responsibilities**

-   Provide first- and second-line (L1/L2) technical assistance to German-speaking clients via phone, email, and live chat.
-   Perform root-cause analysis, system diagnostics, and remote troubleshooting for software, hardware, and network connectivity issues.
-   Manage, track, and prioritize support tickets through enterprise systems (e.g., Zendesk, ServiceNow, Jira) while meeting strict SLA targets.
-   Guide users step-by-step through technical configurations, system settings, and software updates.
-   Document technical incidents, resolution steps, and workarounds to enhance the internal knowledge base.
-   Isolate complex bugs or infrastructure incidents and seamlessly escalate them to L3 engineering teams when necessary.

## Requirements

-   Native or C2-level fluency in **German**, alongside strong working proficiency in **English** (B2 or higher).
-   Solid technical mindset with hands-on knowledge of operating systems (Windows, macOS), basic networking (TCP/IP, DNS, VPNs), and general software troubleshooting.
-   Previous experience in an IT helpdesk, service desk, or technical support role is strongly preferred.
-   Familiarity with ticketing platforms, remote desktop management tools, and diagnostic workflows.
-   Strong analytical, logical problem-solving abilities and a calm approach under pressure.
-   Full availability to work **on-site at the Athens premises** with willingness to follow shift schedules.

## Benefits

-   Competitive monthly salary package (including 2 extra salaries per year / 14 payments).
-   Monthly performance and technical productivity bonuses.
-   Comprehensive relocation package for candidates moving to Greece (flight coverage, temporary hotel stay, and housing search support).
-   Private health insurance scheme.
-   Fully paid, industry-certified technical training and continuous professional development.
-   Modern, state-of-the-art office environment in Athens with dedicated break and relaxation areas.

## Apply

[Apply at speakit](https://apply.workable.com/speakitjobs/j/F0C677E627/apply)

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