# Customer Service Representative

> Splash Financial · Los Angeles, United States (Hybrid) · Full-time · Posted 2026-09-14

**Salary:** USD 85,000–120,000

**Workplace:** hybrid

## Description

Splash Financial is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador of our company, providing exceptional support to our valued customers. You will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and offering guidance throughout the customer journey. At Splash Financial, we pride ourselves on our commitment to excellent service, innovation, and integrity. We are looking for an individual who is passionate about helping others, thrives in a fast-paced environment, and is eager to grow professionally. This position offers the opportunity to work collaboratively with various departments, contribute to process improvements, and develop expertise in the financial services industry. If you are a proactive problem-solver with outstanding communication skills and a customer-focused mindset, we would love to hear from you. Join Splash Financial and be part of a company that values teamwork, diversity, and career development while making a positive impact on customers’ financial futures.

  

### Responsibilities

-   Respond promptly and professionally to customer inquiries via phone, email, and chat.
-   Assist customers with account setup, troubleshooting, and product information.
-   Resolve customer complaints and concerns efficiently while maintaining a positive attitude.
-   Document all customer interactions accurately in the company database.
-   Collaborate with internal teams to ensure timely resolution of issues.
-   Educate customers about our products and services to enhance their experience.
-   Identify opportunities for process improvements and provide feedback to management.
-   Maintain up-to-date knowledge of company policies, procedures, and financial products.

## Requirements

-   High school diploma or equivalent; college degree preferred.
-   Excellent verbal and written communication skills.
-   Strong problem-solving abilities and attention to detail.
-   Ability to handle multiple tasks and work in a fast-paced environment.
-   Familiarity with customer service software and CRM systems is a plus.
-   Demonstrated ability to remain calm and empathetic under pressure.
-   Willingness to work flexible hours including occasional weekends or evenings.
-   Previous experience in customer service, preferably within the financial sector, is advantageous.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Training & Development
-   Work From Home

## Apply

[Apply at Splash Financial](https://apply.workable.com/splash-financial-1/j/5351C54D60/apply)

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