# Front Desk Associate

> Sportyard · Charleston, United States · Part-time · Posted 2026-01-14

**Workplace:** on_site

## Description

### The Role (Plain English)

You are the **first and last impression**.

As a Front Desk Associate, you make check-in fast, clear, and calm — even when it’s busy. Parents should feel confident. Kids should feel welcomed. Systems should work without drama.

If the front desk is smooth, the whole building feels better.

### What You’re Responsible For (Outcomes, Not Tasks)

**1\. Fast, accurate check-in**

-   Guests are checked in correctly and quickly
-   Waivers and bookings are verified
-   Lines move without confusion or stress

**2\. Clear communication**

-   Parents understand what’s included and where to go
-   Questions are answered confidently
-   You know when to escalate vs handle it yourself

**3\. Calm presence**

-   You stay composed during rushes
-   You don’t panic, rush, or deflect
-   You help de-escalate minor frustrations

**4\. Systems accuracy**

-   Bookings, passes, and notes are entered correctly
-   Issues are flagged immediately
-   No “we’ll fix it later” mentality

**5\. Professional representation**

-   You represent Sportyard with warmth and authority
-   You follow standards consistently
-   You protect the guest experience

### What This Role Is **Not**

-   A cashier job
-   A phone-scrolling role
-   A “figure it out as you go” position

This is a **brand-facing responsibility role**.

### Who This Role Is For

You’ll do well if you:

-   Are friendly but confident
-   Can multitask without getting flustered
-   Are comfortable speaking with parents
-   Care about getting things right
-   Prefer structure over improvisation

## Requirements

-   Must be **16+** (under 18 with restrictions)

-   Comfortable with basic software systems
-   Reliable and punctual
-   Willing to work nights and weekends

### **Age & Eligibility**

-   Applicants must be **at least 16 years old**
-   Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only
-   Minor employees may not work unsupervised and will not be scheduled as the highest-ranking staff member on site
-   Employment is subject to applicable child labor laws and required work authorization

### **Application Standards**

We take our hiring process seriously and expect the same from applicants.

-   Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
-   If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

## Benefits

-   **$17–$20/hour**, based on experience
-   Above-market pay for a guest-facing role
-   Clear growth path into **Front Desk Lead or Operations**
-   Unlimited Sportyard membership
-   Access to staff events and clinics
-   Join a team that values preparation, accountability, and energy — not just showing up

## Apply

[Apply at Sportyard](https://apply.workable.com/sportyard/j/8C153F16FC/apply)

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