# Front Desk Lead

> Sportyard · Charleston, United States · Part-time · Posted 2026-09-15

**Workplace:** on_site

## Description

### The Role (Straight Talk)

You run the front desk.

As a Front Desk Lead, you are the **on-shift authority** for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly.

If the front desk is dialed, the whole facility runs smoother.

### What You’re Responsible For (Outcomes, Not Tasks)

**1\. Front desk execution**

-   Shifts start prepared and staffed
-   Lines stay manageable during peaks
-   Associates know their roles and priorities
-   Retail / snack bar operates smoothly

**2\. Accuracy & systems ownership**

-   Bookings, waivers, and passes are correct
-   Issues are resolved or escalated immediately
-   No recurring system mistakes

**3\. Parent interaction & escalation**

-   You handle complaints or confusion professionally
-   You explain policies clearly
-   You know when to hold the line vs escalate

**4\. Staff support & coaching**

-   You model calm, professional behavior
-   You give real-time feedback
-   You help onboard new front desk staff

**5\. Communication with Ops**

-   You keep Ops Manager informed
-   You flag trends, not just incidents
-   No surprises at the end of the shift

### What This Role Is **Not**

-   A desk-only job
-   A passive “senior associate” title
-   A replacement for Ops or GM

This is **active leadership**.

### Who This Role Is For

You’ll thrive if you:

-   Have experience in hospitality, fitness, or customer-facing leadership
-   Stay calm under pressure
-   Can enforce policies without being rude
-   Take pride in running a clean operation

## Requirements

-   Must be **18+**
-   Prior experience leading or training others
-   Strong communication skills
-   Comfortable handling escalations
-   Willing to work nights and weekends

### **Application Standards**

We take our hiring process seriously and expect the same from applicants.

-   Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
-   If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

## Benefits

-   **$22–$26/hour**
-   Paid more because this role carries authority
-   Growth path into **Operations or Management**
-   Unlimited Sportyard membership
-   Priority shifts and event opportunities
-   Join a team that values preparation, accountability, and energy — not just showing up

## Apply

[Apply at Sportyard](https://apply.workable.com/sportyard/j/E236C315BF/apply)

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