# ServiceNow Service Request Process Analyst

> SquareDev · Warsaw, Poland · Full-time · Posted 2026-07-06

**Workplace:** on_site

**Department:** Consulting

## Description

**Why are you looking for a job?**

If your answer ticks all the boxes, this could be the start of a great collaboration.

-   You have a curious mind - You won't understand what we're talking about if you don't 🤔
-   You want to learn more around technology - You won't survive if you don't 😱
-   You want to make the world a bit better 😇

We happen to be just like that as well. We like hacking things here and there (you included) and create scalable solutions that bring value to the world.

### **SquareDev? 🐿️**

We use state-of-the-art technology to build solutions for our customers and our partners' customers. We make sure we stay best-in-class by participating in **research projects across Europe**, collaborating with **top universities and enterprises** **on** **AI, Data, and Cloud**.  
  
**About QnR Group**

**SquareDev is a member of the** **QnR Group**, a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions.

As part of QnR Group's ongoing expansion — both in Greece and internationally — we are continuously hiring across a wide range of tech roles. Successful candidates may be hired by QnR Group, or another company within the Group, depending on the role and project.

### **Role overview**

We are looking for a **ServiceNow Service Request Process Analyst** to join one of our public sector clients based in Warsaw. You'll be the person who makes the service request experience work: reviewing, improving and building the templates and workflows that IT users interact with every day.

## Requirements

**The ideal candidate will be responsible for:  
**

-   Reviewing the IT Service Catalogue and request backlog to identify templates to create, update, or retire.
-   Analysing current front-end and back-end request handling processes and proposing improvements.
-   Defining Service Request Template requirements — attributes, integrations, workflows, and approvals.
-   Working with the development team to implement new or updated templates.
-   Testing developed templates to ensure they work as intended.
-   Identifying opportunities for optimisation and automation.
-   Preparing pre- and post-implementation documentation.
-   Communicating improvements to end users and support teams, driving a positive service experience.

**To excel in this role, you'll need:  
**

-   At least **5+ years** of IT experience and **2+ years** in a similar process analyst role.
-   Bachelor's degree in Computer Science, Information Systems or a related field.
-   Strong practical experience with ServiceNow business analysis.
-   Proven ability to document user stories, workflows, and translate business requirements into technical specifications and use cases.
-   Solid understanding of IT Service Management concepts, service catalogues, and IT service lifecycles.
-   Experience testing implemented solutions in ITSM environments.
-   Understanding of complex information systems and their interoperability.
-   Excellent organisational skills, attention to detail, and ability to work independently under pressure.
-   A proactive, service-oriented mindset with strong communication skills across technical and non-technical audiences
-   English **C1 level certification** or higher**.  
    **

**Nice to have:  
**

-   Prior experience in end-user support.
-   Familiarity with automation opportunities within ServiceNow workflows.

## Apply

[Apply at SquareDev](https://apply.workable.com/squaredev/j/9DE55EE4CC/apply)

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