# Service Delivery Manager

> SquareDev · Brussels, Belgium (Hybrid) · Full-time · Posted 2026-07-06

**Workplace:** hybrid

**Department:** Consulting

## Description

**Why are you looking for a job?**

If your answer ticks all the boxes, this could be the start of a great collaboration.

-   You have a curious mind - You won't understand what we're talking about if you don't 🤔
-   You want to learn more around technology - You won't survive if you don't 😱
-   You want to make the world a bit better 😇

We happen to be just like that as well. We like hacking things here and there (you included) and create scalable solutions that bring value to the world.

### **SquareDev? 🐿️**

We use state-of-the-art technology to build solutions for our customers and our partners' customers. We make sure we stay best-in-class by participating in **research projects across Europe**, collaborating with **top universities and enterprises** **on** **AI, Data, and Cloud**.  
  
**About QnR Group**

**SquareDev is a member of the** **QnR Group**, a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions.

As part of QnR Group's ongoing expansion — both in Greece and internationally — we are continuously hiring across a wide range of tech roles. Successful candidates may be hired by QnR Group, or another company within the Group, depending on the role and project.

### **Role overview**

We are looking for a **Service Delivery Manager** to join one of our EU public sector clients based in Brussels. You'll be the driving force behind consistent, high-quality service delivery, overseeing the team's day-to-day activities, managing customer relationships and ensuring that services meet agreed expectations.

## Requirements

**The ideal candidate will be responsible for:  
**

-   Managing the end-to-end service delivery process and overseeing team activities.
-   Tracking and reporting on SLAs and KPIs, escalating issues where needed.
-   Engaging with stakeholders to address feedback and ensure services meet customer expectations.
-   Coordinating multidisciplinary teams across complex service environments.
-   Driving continuous service improvement initiatives.
-   Managing the service catalogue lifecycle.

**To excel in this role, you'll need:**

-   Bachelor's degree or above, with 6+ years of professional experience managing support services.
-   Proven experience coordinating multidisciplinary teams and engaging with a range of stakeholders.
-   Hands-on experience with SLA/KPI tracking, service improvement, and service catalogue management in complex environments.
-   Strong leadership, communication, and organisational skills.
-   Language proficiency: **French C2 + English B2, or French B2 + English C2.**
-   **At least 1 certification** from the following:

-   ITIL (or equivalent)
-   PMP — Project Management Professional (or equivalent)
-   PM² (or equivalent)  
    

**Nice to have:**

-   Experience in managed services or outsourced IT environments.

-   Familiarity with ITSM platforms (e.g. ServiceNow).

## Apply

[Apply at SquareDev](https://apply.workable.com/squaredev/j/AAC86BC2A8/apply)

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