# Business Operations Manager

> SSC HR Solutions · Cairo, Egypt · — · Posted 2026-02-02

**Workplace:** on_site

**Department:** Operations

## Description

**Role Purpose**

The **Business Operations Manager** is responsible for **transforming business opportunities into scalable, AI-enabled, and operationally feasible solutions**, while safeguarding delivery stability across the organization.

This role **owns solution design, innovation execution, and PoC governance**, ensuring that emerging technologies, AI capabilities, and R&D initiatives directly support revenue growth **without disrupting running projects or core operations**.

**Key Responsibilities**

**1\. Solution Architecture & Innovation Ownership**

-   Own end-to-end solution design for new opportunities, including features, specifications, architecture, and delivery models.
-   Ensure all solutions align with ITWORX’s AI strategy, technical standards, security, and scalability requirements.
-   Act as the final technical authority before commercial commitments are made.

**2\. R&D and AI Engineering Leadership**

-   Lead R&D and AI Engineering teams to develop innovative capabilities aligned with business priorities.
-   Translate market, customer, and sales insights into practical R&D initiatives and AI accelerators.
-   Ensure R&D outputs are reusable, productized, and scalable across projects and products.

**3\. PoC & AI Enablement Governance**

-   Own and govern the full PoC lifecycle—from ideation to execution and commercialization.
-   Ensure PoCs clearly demonstrate value, feasibility, and ROI.
-   Enforce capacity planning to prevent PoC and innovation activities from impacting live projects.

**4\. Commercial Enablement & Presales Support**

-   Support Sales and Presales teams during complex opportunity cycles, workshops, demos, and RFPs.
-   Provide accurate technical inputs, estimates, and risk assessments.
-   Enable confident go/no-go decisions based on technical readiness and delivery capacity.

**5\. Estimation, Costing & Margin Protection**

-   Own effort estimation, costing models, and delivery assumptions.
-   Partner with Finance to ensure pricing supports target margins and long-term sustainability.
-   Continuously improve estimation accuracy through feedback loops from delivery teams.

**6\. Cross-Functional Orchestration**

-   Act as a central coordination point across all departments to align innovation with execution.
-   Ensure smooth handover from PoC to delivery (projects or products).
-   Resolve cross-department dependencies, conflicts, and priorities.

**7\. Standardization & Knowledge Reuse**

-   Build reusable solution frameworks, reference architectures, PoC templates, and AI accelerators.
-   Capture lessons learned and embed them into organizational standards.
-   Promote knowledge sharing and innovation consistency across teams.

**8\. Risk Management & Executive Visibility**

-   Identify technical, operational, and financial risks early in the opportunity lifecycle.
-   Provide transparent reporting to the COO on innovation pipeline, readiness, and impact.
-   Recommend strategic investment, pause, or stop decisions.

## Requirements

**Main Objectives**

1.  **Enable revenue growth** through strong solution design and AI-driven innovation.
2.  **Protect ongoing delivery** by isolating R&D and PoC work from live projects.
3.  **Accelerate time-to-market** for new solutions and AI capabilities.
4.  **Ensure technical excellence and scalability** across all offerings.
5.  **Maintain margin discipline** through accurate estimation and cost control.
6.  **Create an innovation engine** that continuously feeds products, services, and sales pipelines.

**Key KPIs**

**Innovation & Commercial Impact**

-   PoC-to-deal conversion rate (%)
-   Revenue influenced by R&D and AI initiatives
-   Time from PoC to production deployment

**Operational Protection**

-   Number of delivery disruptions caused by R&D / PoC activities
-   PoC capacity utilization vs plan (%)
-   Adherence to innovation governance framework

**Quality & Readiness**

-   Technical rework rate post-contract signature
-   Solution approval rate by Architecture / Engineering
-   Compliance with security and AI standards

**Financial Performance**

-   Estimation accuracy (%)
-   Margin variance between proposed and delivered solutions
-   Cost efficiency of R&D and PoC initiatives

**Organizational Maturity**

-   Reuse rate of AI accelerators and solution templates
-   Knowledge adoption across teams
-   Executive decision accuracy (go/no-go outcomes)

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/11B18C727C/apply)

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