# Senior IT & Cybersecurity Managed Services Manager

> SSC HR Solutions · Jeddah, Saudi Arabia · — · Posted 2026-02-01

**Workplace:** on_site

**Department:** Information Technology

## Description

**Location**  
Jeddah, Makkah Province, Saudi Arabia

### Department

IT & Cybersecurity Managed Services

### Reports To

Director – Technology Services

### Location Details

Offshore role supporting a client in Jeddah.  
The candidate must stay at least **one month in Jeddah**, then travel **once a month** to the client.

### Role Overview

A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.

### Key Responsibilities

-   Act as L2/L3 escalation authority and personally resolve critical IT and security issues
-   Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents
-   Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance
-   Manage and mentor a team of up to 10 engineers
-   Handle enterprise client interactions with professionalism and ownership
-   Independently create and present monthly executive-level service and security reports
-   Lead service transitions, operational projects, and continuous improvement initiatives
-   Manage vendors and third-party partners, including escalations and performance reviews

### Mandatory Technical Expertise (Hands-On)

### Networking – L2 & L3

-   Enterprise switches and routing
-   VLANs, Trunking, STP, Inter-VLAN routing
-   OSPF, BGP fundamentals, NAT, QoS
-   Network performance and packet-level troubleshooting

### Firewall & Network Security (Expert Level)

-   FortiGate Firewalls – Mandatory
-   Policy and NAT troubleshooting
-   IPSec / SSL VPN
-   UTM (IPS, Web Filtering, App Control)
-   HA (Active-Passive / Active-Active)
-   Traffic flow debugging and log analysis

### IT & Cybersecurity

-   Active Directory, Microsoft Exchange
-   Server infrastructure (on-premises and cloud)
-   SIEM, EDR, NDR, DLP, SOC operations
-   Vulnerability assessment and remediation tracking
-   ITIL Incident, Problem, and Change Management

### Reporting & Client Governance

Prepare monthly executive dashboards and reports covering:

-   SLA and KPI performance
-   Incident and RCA summaries
-   Security posture and risk trends
-   Service improvement roadmap

Lead service review and governance meetings with senior stakeholders.

## Requirements

Mandatory / Strongly Preferred

-   Fortinet NSE 4 / NSE 5 / NSE 7
-   Cisco CCNA or CCNP
-   ITIL Foundation

### Preferred (Value Add)

-   Fortinet NSE 8
-   CompTIA Security+
-   CEH
-   Microsoft (Windows Server / Azure)
-   PMP or PRINCE2

### Ideal Candidate Profile

-   7–10 years of hands-on enterprise experience
-   Technically strong and client-mature
-   Capable of working independently with minimal supervision
-   Comfortable owning issues, people, vendors, and outcomes
-   Able to communicate technical topics clearly to executive stakeholders

### Employment Type

Full-time

### Company Overview

A leading provider of IT and Cybersecurity Managed Services, delivering enterprise-grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/40822E1F93/apply)

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