# CCaaS System Engineer (German Speaker)

> SSC HR Solutions · Cairo, Egypt (Hybrid) · — · Posted 2026-10-15

**Workplace:** hybrid

**Department:** Customer Service

## Description

**THE ROLE**

**Join IST's CX Academy in Egypt and build real expertise on the platforms powering enterprise customer experience**

**across Europe. You will install, configure and support cloud contact centre (CCaaS) platforms, mainly Genesys Cloud**

**CX and Sprinklr, on live client accounts in the DACH region (Germany, Austria, Switzerland) from day one. Not a**

**classroom: real projects, real clients.**

**KEY RESPONSIBILITIES**

**• Configure CCaaS platform components (routing, queues, IVR / flows, users and channels) to agreed designs.**

**• Provide Tier 1–2 support for live DACH accounts, including scheduled on-call, and apply customer change requests.**

**• Troubleshoot voice, digital-channel and configuration issues and work vendor support cases.**

**• Communicate with DACH customers in German, and help gather and document**

## Requirements

**REQUIREMENTS**

**• Bachelor's degree in Computer Engineering, Computer Science, Communications or a related field.**

**• Advanced German (C1 or higher), spoken and written; good professional English.**

**• Basic knowledge of networking, VoIP / SIP, Windows / Linux and cloud / SaaS concepts.**

**• Strong problem-solving skills, eagerness to learn and a customer-focused attitude.**

**• Flexibility to work hours aligned to DACH customers and join an on-call rotation.**

**NICE TO HAVE**

**• Study, work or internship in a German-speaking country; German certificate (e.g., Goethe / TestDaF).**

**• CCNA, cloud fundamentals or ITIL; hands-on Genesys or Sprinklr exposure; scripting basics.**

**WHAT WE OFFER**

**• Official Genesys and Sprinklr certification, supported by IST.**

**• Live delivery on active Germany / DACH accounts and mentorship from senior engineers.**

**• A relocation pathway to the DACH region after a set period, subject to performance and business needs.**

**Confidential – shared for recruitment purposes only. Please submit CVs through your IST Talent Acquisition contact,**

**quoting the role title. IST is an equal opportunity employer**

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/522C380FA8/apply)

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