# Senior Manager / Director - B2B2C Partnerships & Service Innovation

> SSC HR Solutions · Dubai, United Arab Emirates · — · Posted 2025-12-08

**Workplace:** on_site

## Description

We are seeking a highly experienced and strategic leader with **18–22 years of experience** in B2B2C partnerships, commercial strategy, product management, customer experience, or ecosystem development. The ideal candidate will be responsible for driving revenue growth, expanding partner ecosystems, and scaling customer-facing services across multiple global markets. This role requires strong commercial acumen, deep cross-functional collaboration skills, and the ability to deliver innovative service experiences that meet the evolving needs of customers and partners.

### **Key Responsibilities**

### **1\. B2B2C & Commercial Strategy**

-   Develop and execute the B2B2C growth strategy across markets, focusing on revenue expansion and customer value creation.
-   Own commercial models including pricing, revenue-share structures, profitability analysis, and P&L performance.
-   Identify new market opportunities and customer segments for service innovation and commercial scaling.

### **2\. Partnership Ecosystem Development**

-   Build and manage a diverse ecosystem of partners, including travel agencies, corporates, OTAs, mobility providers, and service aggregators.
-   Lead commercial negotiations, contracting, co-marketing agreements, and performance governance.
-   Establish frameworks to measure and improve partner effectiveness, service quality, and conversion rates.

### **3\. Service Lifecycle Leadership**

-   Lead the end-to-end lifecycle of new services—from concept design to pilot execution, market rollout, and full-scale deployment.
-   Collaborate with product, digital, and service delivery teams to enhance in-centre services and digital touchpoints.
-   Drive continuous improvement programs that increase customer satisfaction, adoption, and operational efficiency.

### **4\. Cross-Functional Leadership**

-   Work closely with Operations, Product, IT, Marketing, Legal, Finance, and regional teams in a global matrix environment.
-   Ensure seamless service delivery, alignment on customer experience goals, and compliance with regional regulatory requirements.
-   Act as a key business stakeholder for digital enhancements and technology initiatives.

### **5\. Multi-Country & Global Operations**

-   Oversee service expansion across multiple countries, ensuring consistency, quality, and localized customer experiences.
-   Manage market-level performance dashboards, business reviews, and strategic planning cycles.

### **6\. Customer Experience & Digital Adoption**

-   Strengthen customer experience across physical and digital channels by driving innovative solutions, process improvements, and digital-first workflows.
-   Partner with product and design teams to introduce new digital features that enhance customer convenience and partner engagement.

### **Qualifications & Experience**

-   **18 years of professional experience** in B2B2C, product management, commercial partnerships, strategy, customer experience, or related roles.
-   Proven track record of **revenue growth**, **P&L management and** pricing strategy.
-   Deep experience in building and managing **partnership ecosystems** across industries.
-   Strong expertise in **digital service enhancements**, in-centre service innovation, and multi-market rollouts.
-   Prior experience in **visa services, travel, mobility, aviation, outsourcing, or hospitality** is highly desirable.
-   Demonstrated ability to lead in a **global matrix environment** and manage multi-country operations.
-   Strong focus on **customer experience**, process optimization, and digital adoption.

### **Ideal Candidate Profile**

The ideal candidate is a strategic thinker, commercially driven, and customer-obsessed. They thrive in fast-paced, cross-functional environments and have the ability to translate market needs into scalable service solutions. With strong leadership and execution capabilities, they can influence diverse stakeholders and build high-performing partner ecosystems.

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/D4523A93A7/apply)

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