# Senior Microsoft Dynamics 365 Finance & Operations (F&O) Functional Technical Co

> SSC HR Solutions · Cairo, Egypt · — · Posted 2026-06-22

**Workplace:** on_site

**Department:** Information Technology

## Description

**Job Description**

-   Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC.
-   Ticket ownership and closure.
-   SLA governance and incident management.
-   Root cause analysis.
-   Customer relationship management.
-   Change request assessment.
-   Minor enhancements and continuous improvement.
-   Monthly and Quarterly Health Reports covering ticket volumes, SLA performance, resolution trends, recurring issues, system health, performance reviews, dormant users, inactive accounts, and security recommendations.

## Requirements

**Requirements**

**Experience**

-   10+ years ERP experience with at least 7+ years in D365 F&O.
-   Experience in implementation, support, and managed services.
-   Saudi Arabia and GCC project experience.
-   Strong customer-facing and stakeholder management skills.
-   Experience handling L1, L2, and L3 support.

**Functional Expertise**

-   Finance (GL, AP, AR, Fixed Assets, Budgeting).
-   Supply Chain.
-   Procurement.
-   Inventory.
-   Warehouse Management.
-   Project Accounting.
-   Business Process Mapping.
-   Gap Analysis.
-   Solution Design.
-   User Training.

**Technical Expertise**

-   D365 F&O Administration.
-   LCS.
-   DMF.
-   Security & Role Management.
-   Workflow Configuration.
-   Power Platform.
-   Power BI.
-   Azure Fundamentals.
-   Electronic Reporting (ER).
-   Business Events.
-   Dual Write.
-   Root Cause Analysis.

**Saudi Arabia & GCC Localization**

-   Saudi VAT.
-   ZATCA Compliance.
-   E-Invoicing (Phase 1 & 2).
-   Arabic Invoices.
-   GCC Tax Regulations.
-   Regulatory Reporting.
-   Compliance Controls.

**Certifications**

-   MB-310 Dynamics 365 Finance Functional Consultant Associate.
-   MB-330 Dynamics 365 Supply Chain Management Functional Consultant Associate.
-   Preferred: D365 F&O Solution Architect, PL-200, PL-600, AZ-900, AZ-104.

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/EE8D8F01C0/apply)

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