# UX Manager and Digital Adoption Manager

> SSC HR Solutions · New Cairo City, Egypt (Hybrid) · — · Posted 2026-06-25

**Workplace:** hybrid

**Department:** Information Technology

## Description

### Job Description

The **UX & Digital Adoption Manager** within the **Experience Management Office (XMO)** is responsible for driving user-centric improvements and ensuring the successful adoption of experience and digital workplace initiatives. This role combines **User Experience (UX) leadership**, **Digital Adoption**, and **Change Management** practices to ensure that experience improvements are not only well designed but also effectively adopted, utilized, and sustained by end users.

### Key Responsibilities

-   Lead UX and Digital Adoption activities across the Experience Management Office (XMO).
-   Define and oversee UX research methodologies and adoption frameworks across Service Desk and Digital Workplace services.
-   Conduct and coordinate UX research activities, including:

-   User personas
-   User journey mapping
-   Surveys
-   Focus groups
-   Usability testing

-   Translate UX insights and user feedback into actionable experience improvement initiatives.
-   Develop and execute digital adoption and organizational change strategies for experience-related initiatives.
-   Design and manage communication, training, engagement, and awareness plans.
-   Apply Organizational Change Management (OCM) methodologies, including ADKAR principles.
-   Lead adoption campaigns through communication waves, training programs, user engagement activities, and gamification initiatives.
-   Collaborate closely with Experience Managers, Data Analysts, DEM Tool SMEs, Automation Teams, and other stakeholders.
-   Monitor adoption performance, user engagement, and experience outcomes using qualitative and quantitative metrics.
-   Present UX findings, adoption progress, and business outcomes to stakeholders and clients.
-   Drive continuous improvement initiatives based on user feedback, behavioral insights, and adoption data.
-   Support the development of a user-centric culture across digital workplace and service management functions.

## Requirements

### Requirements

### Experience & Qualifications

-   Proven experience in UX, Employee Experience, Digital Adoption, Change Management, or related roles.
-   Demonstrated ability to combine user research insights with adoption and change execution activities.
-   Experience working within Service Desk, IT Support, Digital Workplace, or End-User Experience environments.
-   Strong understanding of User Experience methodologies, design thinking, and employee experience principles.
-   Experience leading digital adoption initiatives and driving behavioral change across organizations.
-   Familiarity with Organizational Change Management (OCM) frameworks, particularly ADKAR.
-   Experience designing and delivering communication, training, and stakeholder engagement programs.

### Technical & Professional Skills

-   Strong UX strategy and research capabilities.
-   Knowledge of Digital Adoption Platforms (DAPs) and adoption measurement practices.
-   Ability to analyze user feedback, experience metrics, and adoption data to drive decision-making.
-   Experience with employee experience measurement and continuous improvement approaches.
-   Strong project coordination and cross-functional collaboration skills.
-   Excellent stakeholder management and facilitation capabilities.
-   Ability to convert insights and analytics into practical, user-focused improvements.
-   Experience working with user journey mapping, personas, service design, and usability testing techniques.
-   Understanding of digital workplace technologies and user enablement strategies.
-   Ability to manage multiple initiatives and priorities in a fast-paced environment.

### Communication & Language

-   Excellent verbal and written communication skills in English (**C2 level**).
-   Strong presentation and storytelling skills with the ability to influence stakeholders at different organizational levels.
-   Ability to facilitate workshops, focus groups, and executive-level discussions effectively.

### Preferred

-   Experience with Employee Experience (EX), Digital Employee Experience (DEX), or Digital Experience Monitoring (DEM) programs.
-   Exposure to gamification and engagement techniques to increase adoption and user participation.
-   Relevant certifications in UX, Change Management, Employee Experience, or Digital Adoption are advantageous.

## Apply

[Apply at SSC HR Solutions](https://apply.workable.com/ssc-hr/j/EED24AD9F5/apply)

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